Joel Austin
Personal Lines Executive at Zander Insurance- Claim this Profile
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Topline Score
Bio
Madeline Mendez
Joel will be an asset to any company fortunate enough to employ him. My first opportunity to work with Joel came as a new Retention Specialist at Sprint/Nextel. His guidance, motivation, patience and ever encouraging mentorship propelled me from a new rep to a top performer in less than one quarter. He then proceeded to encourage me to apply for other positions and raising my ranks, expertise, and visibility in the call center. He is a results driven team player that knows how to prepare leaders.
Jerold Gamarra
Meeting Joel was a defining moment in my professional career. It has been inspiring to watch Joel manage his team of talented people. His insight, dedication and integrity are second to none. Joel is a rare kind of visionary who can do it all – he can define a long-term strategy and then break it down to the day-to-day. I meet many outstanding people in my profession, yet I seldom come across someone who is so approachable and as down to earth as Joel. It has been a privilege and a pleasure to work with him. I look forward to working with him in the future.
Madeline Mendez
Joel will be an asset to any company fortunate enough to employ him. My first opportunity to work with Joel came as a new Retention Specialist at Sprint/Nextel. His guidance, motivation, patience and ever encouraging mentorship propelled me from a new rep to a top performer in less than one quarter. He then proceeded to encourage me to apply for other positions and raising my ranks, expertise, and visibility in the call center. He is a results driven team player that knows how to prepare leaders.
Jerold Gamarra
Meeting Joel was a defining moment in my professional career. It has been inspiring to watch Joel manage his team of talented people. His insight, dedication and integrity are second to none. Joel is a rare kind of visionary who can do it all – he can define a long-term strategy and then break it down to the day-to-day. I meet many outstanding people in my profession, yet I seldom come across someone who is so approachable and as down to earth as Joel. It has been a privilege and a pleasure to work with him. I look forward to working with him in the future.
Madeline Mendez
Joel will be an asset to any company fortunate enough to employ him. My first opportunity to work with Joel came as a new Retention Specialist at Sprint/Nextel. His guidance, motivation, patience and ever encouraging mentorship propelled me from a new rep to a top performer in less than one quarter. He then proceeded to encourage me to apply for other positions and raising my ranks, expertise, and visibility in the call center. He is a results driven team player that knows how to prepare leaders.
Jerold Gamarra
Meeting Joel was a defining moment in my professional career. It has been inspiring to watch Joel manage his team of talented people. His insight, dedication and integrity are second to none. Joel is a rare kind of visionary who can do it all – he can define a long-term strategy and then break it down to the day-to-day. I meet many outstanding people in my profession, yet I seldom come across someone who is so approachable and as down to earth as Joel. It has been a privilege and a pleasure to work with him. I look forward to working with him in the future.
Madeline Mendez
Joel will be an asset to any company fortunate enough to employ him. My first opportunity to work with Joel came as a new Retention Specialist at Sprint/Nextel. His guidance, motivation, patience and ever encouraging mentorship propelled me from a new rep to a top performer in less than one quarter. He then proceeded to encourage me to apply for other positions and raising my ranks, expertise, and visibility in the call center. He is a results driven team player that knows how to prepare leaders.
Jerold Gamarra
Meeting Joel was a defining moment in my professional career. It has been inspiring to watch Joel manage his team of talented people. His insight, dedication and integrity are second to none. Joel is a rare kind of visionary who can do it all – he can define a long-term strategy and then break it down to the day-to-day. I meet many outstanding people in my profession, yet I seldom come across someone who is so approachable and as down to earth as Joel. It has been a privilege and a pleasure to work with him. I look forward to working with him in the future.
Credentials
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Accident And Health Agent
Kaplan ProfessionalJul, 2020- Sep, 2024 -
Life insurance
Kaplan ProfessionalJul, 2020- Sep, 2024 -
Licensed Property and Casualty Producer
Kaplan UniversityOct, 2019- Sep, 2024
Experience
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Zander Insurance
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United States
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Insurance
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100 - 200 Employee
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Personal Lines Executive
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2022 - Present
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AAA
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Retail
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Field Sales Agent
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Aug 2020 - Mar 2023
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Sales Customer Service Manager
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Oct 2012 - Mar 2023
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Owner
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2012 - Aug 2020
Provide consultation and work directly with companies to grow their revenues, increase their sales pipeline and improve their processes. Create custom plans for each business based on their needs. This can include creating marketing strategies, developing a liquidation plan for overstock, identifying sales white space, improving book of business and identifying/implementing process improvements. • Heart4Homeless client saw 43% revenue increase after sales process improvements • AutoAuctionGuy.com client had 25% sales increase after creating a new sales pipeline process • Created website for marketing business services and merchandise liquidation; has 20k members Show less
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Sprint
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Non-profit Organizations
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Business Account Manager
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2009 - 2012
Business to Business Manager responsible for selling cellular solutions to new and existing clients. Call/email/visit customers to build long term relationships and identify sales white space and grow book of business, cold call new customers, create strategies to grow business and perform customer service checks to ensure customers are fully satisfied with their services. • Given a Consistency Award for being 125% to goal for the 2012 sales year• Consistently hit 25 activations goal per month • Manage 450 nationwide accounts that represented a $3-5M book of business Show less
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Escalated Management Team Supervisor
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Oct 2008 - Oct 2009
Managed a team of escalation account manager for retention top level escalations. Monitored and trained a team of advanced billing representatives. Trained employees and supervisors on trends and de-escalation solutions. Met with senior leadership and executives to discuss new solution implementation strategies.
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Retention Escalation Team Supervisor III
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2007 - 2009
Tier 2 highest service escalations Manager responsible for resolving escalations and retaining customer. Worked with VP of retention and senior management on trends and recommended solutions. Managed a team of 20-60 advanced retention account managers. Trained 45 supervisors and 450 representatives on standard operating procedures, trends and solutions for unresolved call trends. • Top Gun Supervisor Award for best team saves in 2007 and 2008• Top Gun Supervisor Award for team customer satisfaction scores in 2007, 2008 and 2009• Maintained <5% customer attrition from tier 2 escalations Show less
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Retention General Supervisor II
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2006 - 2007
Managed a team on 20-40 account managers whose primary role was to retain customer loyalty. • Top Gun Supervisor Award for best team sales 2007
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Hewitt Associates
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United States
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1 - 100 Employee
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Project Management Senior Benefit Subject Matter Expert
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2001 - 2006
Worked with Fortune 500 clients who had outsourced their Talent, Reward, Performance, Retirement, Investment, Healthcare, Benefits and Insurance needs. Managed projects, process improvements, resolved client issues and acted as a subject matter expert for clients. Also responsible for resolving customer service escalations and corporate escalations. Trained team members and new employees on company competencies, projects and how to administer benefit plans. • Worked with a myriad to insurance companies to resolve customer issues Show less
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Education
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2020 - 2020
Kaplan Professional
Accidental Health & Life Insurance License, Insurance -
2019 - 2019
Kaplan Professional
Insurance Producer License, Casualty & Property Insurance -
Valencia College
Community
