Experience

HRA

• Government Administration
• 700 & Above Employee

• Application Engineer

  • Jan 2016 - Present



TEKsystems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Accounts Engineer

  • Oct 2010 - Mar 2012

  Provisioning and terminating network and email accounts for Kaplan employees within Active Directory, Microsoft Exchange and Google mail. Processing requests to grant/modify/remove system access to various systems such as Oracle Financials, Citrix, Genesys (Teleconferencing), Confluence, Adobe Connect and private financial software. Documenting all phone and email requests into the Infra Ticketing system, ensuring that all requests have the required approval. Providing help desk support to faculty and staff members with account lock-outs/password resets, various hardware/software issues ranging from Microsoft Office, GAD phone systems, internet connectivity, network/email/VPN access, Mac and Windows devices, syncing mobile devices, replacing faulty hardware within warranty. Show less



Jewish Theological Seminary

• Helpdesk Tech

  • Dec 2008 - Jun 2010