Experience

CTC- Global Sdn Bhd

• Malaysia
• Information Technology & Services
• 300 - 400 Employee

• Service Level Coordinator

  • Dec 2021 - Present

  successfully worked across multiple departments and various management styles while maintaining quality work CIMB - prepare daily report and coordinate information nationwide to ensure SOP maintained and SLA met - prepare monthly SLA report. - Coordinating and monitoring service order plans and schedules. - monitor service orders and update action taken promptly in Client and internal management system - coordinate with tech support to ensure service orders are promptly attended within client SLA - attend and respond to customer's queries via phone, email and WA within 24 hours Nexstgo/Vaio - successfully coordinated the termination of contract, including handover of information and inventory to new service provider. - troubleshoot, propose, implement and manage various strategies to ensure continuity of smooth service - prepare and present weekly SLA report. - manage the timely receiving of inventory, checking, recording, storage and preservation of parts in order for traceability - coordinate with tech support to ensure service orders are promptly attended within client service level agreement - attend and respond to customer's queries via phone, email and WA within 24 hours Show less



SMK Taman Bukit Maluri, Kepong

• Federal Territory of Kuala Lumpur, Malaysia

• English Tutor

  • Jan 2016 - Oct 2016