Experience

Love2shop

• United Kingdom
• Retail
• 1 - 100 Employee

• Senior Network Engineer

  • Apr 2022 - Present

  Liverpool, England, United Kingdom - Network SME for Love2Shop - Responsible for the management and maintenance of the network infrastructure across all sites - Lead network engineer on all network projects - Provide network support for Love2Shop employees across the Cisco and Checkpoint estate - Manage Cisco licensing and accounts



MLR Networks Ltd

• United Kingdom
• Telecommunications

• Network Support Engineer

  • Aug 2016 - Apr 2022

  Runcorn, England, United Kingdom As a support engineer I work from the NOC providing remote monitoring and support to customer networks dealing with 2nd and 3rd line support requests. Using a custom SNMP platform (Nagios CheckMK) we provide remote monitoring and proactive support to customers, responding to issues in real-time under SLA. My predominant skill set being security focused I mainly provide support for security issues and appliances such as Cisco ASA/FTD and Cisco ISE though I have a strong foundation in routing… Show more As a support engineer I work from the NOC providing remote monitoring and support to customer networks dealing with 2nd and 3rd line support requests. Using a custom SNMP platform (Nagios CheckMK) we provide remote monitoring and proactive support to customers, responding to issues in real-time under SLA. My predominant skill set being security focused I mainly provide support for security issues and appliances such as Cisco ASA/FTD and Cisco ISE though I have a strong foundation in routing, switching and wireless technologies. I am also regularly involved in project work ranging from involvement in a design capacity and pre-configuration of equipment, to attending customer sites to install/replace network equipment ranging from switches and routers to firewalls and wireless solutions. As a member of the NOC team I also provide internal support for MLRs infrastructure maintaining the HQ and datacentre networks including the virtual desktop infrastructure. I also implemented and maintain the company PKI and I also maintain the AD environment though mostly in an administrative capacity. The range of technologies and equipment I provide support for include the below:- - Cisco ISR routers - Cisco Catalyst switches - Cisco SB switches - Cisco Nexus switches - Cisco AireOS Wireless LAN Controllers - Cisco Catalyst Wireless LAN Controllers - Cisco ASA - Cisco Firepower and FTD - Cisco ISE - Cisco Meraki Technologies (MX, MS, MR, SDWAN) - Microsoft Server Show less



OneTek Business Solutions

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Project Engineer

  • Jan 2016 - Aug 2016

  Winsford, Cheshire As a project engineer I still provided support in a 2nd line capacity but my focus and the majority of my time was spent on projects such as the below examples. - Installing and configuring entire networks for small businesses including the structured cabling. OneTek offered a complete one-stop shop for small businesses from the installation of the cabling and network equipment to the endpoints - Configuring and installing ANPR cameras for Winsford Industrial Estate. This involved… Show more As a project engineer I still provided support in a 2nd line capacity but my focus and the majority of my time was spent on projects such as the below examples. - Installing and configuring entire networks for small businesses including the structured cabling. OneTek offered a complete one-stop shop for small businesses from the installation of the cabling and network equipment to the endpoints - Configuring and installing ANPR cameras for Winsford Industrial Estate. This involved me driving a van with a boom lift to various locations around the industrial estate and installing the cameras at height on lamposts. - Configuring and installing wireless point-to-point bridge links via 802.11ac to span miles across the North West region providing high speed internet to businesses. I would configure and install the wireless dishes on lamposts using a boom lift. With 2 dishes per lampost they acted as wireless repeaters to provide internet access from OneTeks HQ to various locations across Winsford, Middlewich, and Northwich - Configuring and installing SIP telephony systems

• 2nd Line Support Engineer

  • Nov 2014 - Jan 2016

  Winsford, Cheshire - Provide 2nd line support for Microsoft Desktop and Server, Cisco, Routing and Switching, SIP Telephony - Site visits and installations e.g. switches, servers, wireless access points, CCTV systems, VOIP phones - Infrastructure maintenance e.g. AD management, Server Maintenance, patching, IPPBX maintenance

• 1st Line Support Engineer

  • Aug 2014 - Nov 2014

  Winsford, Cheshire - Provide 1st line support for Microsoft Desktop and Server, Cisco, Routing and Switching, SIP Telephony - Site visits and installations e.g. switches, servers, CCTV systems, VOIP phones - Infrastructure maintenance e.g. AD management, Server Maintenance, patching, IPPBX maintenance



Intrinsic: Enablers of business agility

• IT Services and IT Consulting
• 1 - 100 Employee

• Network Solutions Associate

  • Feb 2011 - Aug 2014

  Haydock, St Helens - 24/7 Remote monitoring of customer networks - Out of hours monitoring of batch and database jobs - Remote network monitoring administration (moves/adds/changes/reports/topology maps etc) - Logging support calls and dispatching field engineers - Managing the service desk mailbox - Active Directory administration - Creating documents for NOC processes & procedures - Training new NOC staff members in processes and procedures - Major incident management in/out of… Show more - 24/7 Remote monitoring of customer networks - Out of hours monitoring of batch and database jobs - Remote network monitoring administration (moves/adds/changes/reports/topology maps etc) - Logging support calls and dispatching field engineers - Managing the service desk mailbox - Active Directory administration - Creating documents for NOC processes & procedures - Training new NOC staff members in processes and procedures - Major incident management in/out of hours - 1st Line diagnostics & fixes for Cisco switching and routing issues - Hardware installations & configuration (Cisco routing & switching) - Managing hardware replacements out of hours - Knowledge of ITIL Framework Show less