Experience

Sayduck | 3D and Augmented Reality

• Finland
• Information Technology & Services
• 1 - 100 Employee

• Customer Success Manager

  • Jan 2020 - Present

  - I played a pivotal role in fostering strong relationships with our clients, ensuring their satisfaction, and driving their success (using Stripe, HubSpot and Crisp).- I coordinated with internal teams to resolve customer concerns and provided valuable feedback that contributed to internal process improvements and customer satisfaction with our product (using Slack).- Using strong problem-solving abilities and a deep understanding of our products, I swiftly resolved complex issues and was instrumental in maintaining a high level of customer satisfaction and retention.- I managed customer-facing documentation (using Crisp Help Desk), successfully onboarded new customers (using Google Meets & Crisp Chat), and subsequently acted as the primary point of contact for over 100 B2B clients for both business and technical initiatives.- Successfully led complex project execution while collaborating effectively with partners and customer development teams to ensure seamless implementation. Show less

• Product Owner / Product Manager

  • Jan 2021 - Sep 2022

  - Contributed to product strategy and roadmap planning, leveraging my expertise and insights to ensure the development and delivery of exceptional solutions that met our clients' needs.- Oversaw the quality assurance processes related to our product, ensuring that it met high standards of performance, reliability, and usability (using ForestAdmin, GitHub & Zenhub).

• Technical Specialist

  • Feb 2019 - Jan 2021

  - Communicated complex concepts, technical details, and product benefits to our clients, empowering them to make the most of our solutions.- Collaborated closely with the development team to conduct quality assurance testing for new features, and played a pivotal role as the primary technical support in sales calls and intricate project scenarios.