Consultant

• Jun 2023 - Present

Student

• Aug 2022 - Present

Department of Computer Science Department of Computer Science

Business Owner

• 2019 - 2021

• 2017 - 2019

Promoted rapidly into a dual responsibility position that included program management for the Zeus product and leadership of a 17-person customer support center. Ensure customer satisfaction/retention as a Product Manager by serving as a liaison for the client and corporate functions. Lead a team, as Customer Support Director, that provides expert, nimble, and high-touch customer service for Solipsys products. Use a data-driven approach to improve the customer experience and provide product/service enhancement recommendations to other functional areas. Show less

• 2017 - 2017

Served as a technical expert, for internal and external customers, in the military command and control operations area. Designed and conducted realistic system demonstrations and training for customers/C-suite leaders. Collaborated with internal teams to design customer interfaces, accomplish systems and software engineering goals, and complete requirements verification testing.

• Feb 2012 - Oct 2016

Managed all warfare activity, including mission assignment, air traffic control, surface to air communications, and target approvals in prolific southeast Asia area of responsibility. Provided excellent support in a high-pressure environment that resulted in successful missions and saved lives.

• 2009 - 2012

Led a team of six instructors who provided procedural education, counseling, and mentorship to 250+ ATC students.

• 2006 - 2009