2nd Line IT Support Technician

• Jun 2020 - Present

IT support for in-house bespoke systems, barcode scanners, SQL, Microsoft NAV, Office 365, card, paper and label printers, phones, laptops and desktops.

IT & Systems Support

• Feb 2020 - Jun 2020

• Point of contact for all IT issues and requests for the Leicester site.• Creation, management and migration of Windows and Linux virtual servers using VMware vSphere.• Scheduled server backups and restorations using Veeam backup and replication software and QNAP hardware.• Remote user support.• Created and kept up to date user guides for software, network diagrams and documentation.• Support for change management; movement of hardware, setting up new courier systems, installation of new hardware and software.• Modification of PHP webpages using Adobe Dreamweaver.• Configured group policies, static IP network details, DHCP, ODBC and DNS records.• Phone system management.• Out of hours server maintenance; migration of data, hardware installs and system updates.

IT & Technical Support

• Oct 2019 - Feb 2020

• Assisted users via phone, email and in-person to resolve both hardware and software issues.• Setup new hardware such as computers, phones, printers and mobile devices.• Actioned requests and issues with Windows Server/XP/7/8/10, Mac OS, iOS, Android, MS Office/Exchange, MIS Systems, Active Directory, VMware vSphere, AirWatch, Barracuda VPN, Navicat (MySQL), attendance and door access systems and a range of in-house systems.• Installation of cable and terminated connections for network ports and patch panels.• Production assistance in peak periods in order to deliver customer commitments.• IT Support for site relocations projects and office refurbishments.• Resolved integration issues with courier systems - UK Mail, Parcel Force, UPS, Royal Mail and TNT.• Used and modified reporting software linking to SQL databases using Crystal Reports.• Installation of Wi-Fi and CCTV systems.

IT Apprentice

• Nov 2017 - Oct 2019

IT Apprentice

• Jun 2016 - Aug 2017

• Repaired hardware issues with PCs, laptops, iMacs and MacBooks.• Resolved software issues within Windows, Mac OS and iOS.• Provision of front-line support with clients via email, phone and in-person to resolve issues within the contract SLA’s.• Assisted with Ethernet and fibre cabling and terminations.• Carried out data recoveries for failing drives and deleted data.• Sales of IT hardware and software in the trade counter and over the phone.