Experience

FORTIS ENGINEERING SERVICES LTD
• United Kingdom
• Industrial Machinery Manufacturing
• 1 - 100 Employee
• Business Development Operations Manager

  • Mar 2018 - Present


Enterprise Rent-A-Car

• United States
• Real Estate

• Area Branch Manager

  • 2017 - Mar 2018

  My role as Branch Manager of Manchester Airport required me to lead 20 direct reports overseeing Enterprise's second largest operation in Europe with over 500 cars and over £2M in turnover. During my tenure, I designed and implemented tailored operational plans for each position and developed pricing and market strategies in a fast-paced and evolving industry.I directly oversaw the PDM program for assistant managers to increase individual performance on sales, customer service, error alleviation, cost control and managed accounts to facilitate efficient transport solutions (BBC, Veolia, Cargills, Lang O’Rourke) and served as the point-of-contact for escalated issues. In addition, my systems drove corporate lead generation efforts with a goal to produce 50+ leads per month and I consistently ensured payment of outstanding debt whilst promoting accountability.Key Achievements:• Increased Customer Service Score from 62% to 78% throughout tenure at branch• Improved retention through implementation of personal development meetings (PDM)• Achieved £307k revenue (£70k profit) in Nov 2017 vs £275k revenue (£54k profit) in Nov 2016 • Achieved £640k revenue (£210k profit) in Dec 2017 vs £569k revenue (£140k profit) in Dec 2016 • Achieved £340k revenue (£98k profit) in Jan 2018 vs £300k revenue (£93k profit) in Jan 2017 • Achieved £349k revenue (£74k profit) in Feb 2018 vs £286k revenue (£58k profit) in Feb 2017 Show less

• Branch Manager

  • Jan 2017 - Oct 2017

  My responsibilities as Branch Manager of the Altrincham store were similar to those listed under the Manchester Airport position on a smaller scale with 10 direct reports and fleet of 180 cars. I was able to successfully overcome the higher expectations associated with serving the affluent areas of Altrincham, Hale, Hale Barnes, and Bowden.Key Achievements:• Increased fleet size from 120 to 180 cars based on re-organised marketing strategy when new branch took over certain regions and diminished size by 100 cars• Effectively increased operational profit per car by 20%• Assigned to Exceptional Customer Service Panel after achieving 89% 12-month service score Show less

• Branch Manager

  • 2016 - 2017

  Job responsibilities were again similar to those listed under the Manchester Airport position on a much smaller scale with 7 direct reports and fleet of 100 cars. I developed significant rapport using an individualised management style to earn the respect of an older and more experienced team. I found a way to make the branch profitable by diversifying into a previously untapped revenue stream.Key Achievements:• Turnaround of branch losing £20k/month to making profit of £20k/month in competitive sales environment• Achieved exceptional Customer Service score of 90% Show less