Experience

Aspiris

• United States
• Information Technology & Services
• 1 - 100 Employee

• Technical Helpdesk Analyst

  • Jan 2016 - Present

  Remote Desktop Support- Full Time Employment ◦ Provides occasional functional and technical guidance to less experienced staff in the company (via email and over the phone) ◦ Oversees and coordinates with quick response customer support team and interfaces with clients (over the phone and chat) to troubleshoot, analyze and diagnose more complex issues and engage appropriate technical resources to resolve the issue. ◦ Works under limited supervision to provide prompt and professional Help Desk service through quick processing and prioritization of a variety of problems. ◦ Document solutions and troubleshooting steps done to resolve the issue. Show less


Rocket Doctor
• Canada
• Wellness and Fitness Services
• 1 - 100 Employee
• Patient Care Supervisor

  • Jun 2021 - Nov 2022


Upwork

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Internet Researcher

  • Nov 2015 - Nov 2016

  o Researching and providing several infringing links for assigned software products which is found in different file sharing websites. o Pursues take downs on any sites or services which may host or index the products assigned, illegally. o Submitting Cloudflare and Google Abuse forms. o Researching and providing several infringing links for assigned software products which is found in different file sharing websites. o Pursues take downs on any sites or services which may host or index the products assigned, illegally. o Submitting Cloudflare and Google Abuse forms.


Xerox
• United States
• Business Consulting and Services
• 700 & Above Employee
• Technical Helpdesk Analyst

  • Jun 2013 - May 2016

West Contact Services, Inc.
• Sales/Technical Support Representative for Comcast

  • Oct 2011 - May 2013

Aegis PeopleSupport Philippines Inc.
• Subject Matter Expert for Email and Ticket Escalations

  • Aug 2009 - Nov 2011