Experience

Voxcentrix - Contact Center Services

• Chief Executive Officer

  • Apr 2019 - Apr 2023

  Greater San Diego Area - Led Voxcentrix, a recognized leader in providing comprehensive contact center and outsourcing solutions, to new heights of success. - Spearheaded the company's strategic vision and ensured its effective execution, driving substantial revenue growth and market expansion. - Transformed the customer experience by implementing innovative strategies and technologies, resulting in improved satisfaction and loyalty. - Developed and nurtured strategic partnerships with… Show more - Led Voxcentrix, a recognized leader in providing comprehensive contact center and outsourcing solutions, to new heights of success. - Spearheaded the company's strategic vision and ensured its effective execution, driving substantial revenue growth and market expansion. - Transformed the customer experience by implementing innovative strategies and technologies, resulting in improved satisfaction and loyalty. - Developed and nurtured strategic partnerships with key clients, fostering long-term relationships and driving business development efforts. - Mentored and empowered teams to excel, fostering a culture of continuous learning, collaboration, and exceptional performance. Show less



Voxcentrix / Americas Survey Company / Softkitect

• CEO

  • Apr 2019 - Apr 2023

  Chula Vista, California, United States Voxcentrix: As the Chief Executive Officer of Voxcentrix, I led the company's strategic vision and successfully executed it, driving significant revenue growth and expanding market reach. I transformed the customer experience by implementing innovative strategies, resulting in improved satisfaction and loyalty. Additionally, I developed strategic partnerships with key clients, fostering long-term relationships and driving business development efforts. I also played a crucial role in… Show more Voxcentrix: As the Chief Executive Officer of Voxcentrix, I led the company's strategic vision and successfully executed it, driving significant revenue growth and expanding market reach. I transformed the customer experience by implementing innovative strategies, resulting in improved satisfaction and loyalty. Additionally, I developed strategic partnerships with key clients, fostering long-term relationships and driving business development efforts. I also played a crucial role in mentoring and empowering teams to excel, creating a culture of continuous learning and exceptional performance. Americas Survey Company: As the Chief Executive Officer of Americas Survey Company, I positioned the company as a trusted provider of high-quality data collection services. Our focus was on being the voice of the ever-changing consumer, bridging the gap between consumers and companies for critical business decisions. I cultivated strong partnerships with renowned marketing research firms, leveraging these relationships to drive business growth and expand the company's presence in the market. Softkitect: As the Chief Executive Officer of Softkitect, I oversaw the transformation of the company into a leading provider of mobile app and software development services. My responsibilities included delivering projects on time and within budget, while ensuring the highest quality standards were met. We implemented a robust Quality Management System to achieve defect-free products. Additionally, we maintained a strong focus on customer satisfaction, driving repeat business and building long-term client relationships. Show less



Americas Survey Company

• Mexico
• Market Research
• 1 - 100 Employee

• Chief Executive Officer

  • Apr 2019 - Apr 2023

  Greater San Diego Area

• Director of Business Development

  • Apr 2006 - Apr 2023

• Executive Vice President

  • Feb 2015 - Apr 2019

  Greater San Diego Area - Guided Americas Survey Company to become a trusted provider of high-quality data collection services globally. - Positioned the company as the voice of today's ever-changing consumer, facilitating connections between consumers and companies for crucial business decisions. - Cultivated strong partnerships with renowned marketing research firms, leveraging these relationships to drive business growth and expand the company's reach.



Softkitect

• Mexico
• Software Development
• 1 - 100 Employee

• Executive Vice President

  • Mar 2016 - Apr 2023

  Greater San Diego Area - Led Softkitect's transformation into a leading provider of cutting-edge mobile app and software development services. - Delivered projects on time and within budget, minimizing clients' capital investment while exceeding their expectations. - Instituted a robust Quality Management System, ensuring that all projects adhered to the highest quality control standards, resulting in defect-free products. - Maintained a relentless focus on customer satisfaction, driving… Show more - Led Softkitect's transformation into a leading provider of cutting-edge mobile app and software development services. - Delivered projects on time and within budget, minimizing clients' capital investment while exceeding their expectations. - Instituted a robust Quality Management System, ensuring that all projects adhered to the highest quality control standards, resulting in defect-free products. - Maintained a relentless focus on customer satisfaction, driving repeat business and fostering long-term client relationships. Show less



Telmex

• Mexico
• Telecommunications
• 700 & Above Employee

• Account Excecutive

  • Dec 2004 - Apr 2006

  Tijuana, Baja California, Mexico - Distinguished corporate account executive at Telmex, entrusted with managing a robust client portfolio of over 500 high-net-worth clients. - Delivered exceptional service and built strong relationships, resulting in high client retention and revenue growth.



Wall Street Institute

• Education Administration Programs
• 1 - 100 Employee

• Director of Sales and Didactics

  • Jan 1998 - Nov 2004

  Tijuana, Baja California, Mexico - Led the dynamic didactic department at Wall Street Institute, revolutionizing language education and driving exceptional student outcomes. - Designed and delivered engaging classes, social activities, and conversation sessions, fostering a stimulating and immersive learning environment. - Orchestrated and optimized teacher schedules, training, and evaluations, ensuring the highest quality i instruction and student engagement. - Improved class attendance rates and… Show more - Led the dynamic didactic department at Wall Street Institute, revolutionizing language education and driving exceptional student outcomes. - Designed and delivered engaging classes, social activities, and conversation sessions, fostering a stimulating and immersive learning environment. - Orchestrated and optimized teacher schedules, training, and evaluations, ensuring the highest quality i instruction and student engagement. - Improved class attendance rates and played a pivotal role in budget management for sales and marketing activities. - Developed and executed effective sales strategies targeting both B2C and corporate accounts, driving revenue growth and market penetration. Show less