Experience

QuikStor Security & Software

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Specialist

  • Nov 2022 - Present

  QuikStor Cloud software customer success specialist and account management. QuikStor Cloud software customer success specialist and account management.



QuikStor

• United States

• Tier 1 Support

  • Nov 2018 - Nov 2022



Freelance

• Greater Los Angeles Area

• Support Tech / Application Specialist

  • 2017 - Nov 2018

  Support Tech / Application Specialist with industry experience in Camera Department support, wide ranging servicing skills for digital cinema recorders, customer support and data recovery first responder for $100+ productions. Support Tech / Application Specialist with industry experience in Camera Department support, wide ranging servicing skills for digital cinema recorders, customer support and data recovery first responder for $100+ productions.



CODEX

• United Kingdom
• Media Production
• 1 - 100 Employee

• Application Specialist

  • Oct 2013 - Jun 2017

  SUPPORT ENGINEER CODEX TECHNOLOGIES / Oct 2013 - Jun 2017 / Los Angeles, CA - Supported digital cinema recorders and file-based workflow for feature films, TV shows and commercials - Provided tier one support for critical enterprise through email, live chat and global phone support - Coordinated data recovery for production emergencies and for corrupted hard drives, on $100million+ feature films - Serviced entire line of products from legacy to experimental for The Americas, Australia/NZ and China - Maintained partner relationships and provided on-set service with Arri, Arri Rental, Canon, Netflix, IMAX, Panasonic, Panavision, Disney and Marvel Studios - Built mobile production carts for on-set, near set, post-production, trade shows, training classes and demonstrations - Planned and built trade show booths, coordinated staffing and demonstrated product line for NAB CineGear, Hollywood Press Association Show less



BANKING ASSOCIATES NETWORKING COMPANY LLC

• Greater Los Angeles Area

• THIRD PARTY PROPOSITIONAL PLAYER SUPERVISOR

  • Jul 2009 - Mar 2013

  - Provided asset management for Third Party Propositional gaming corporation - Supervised team of employees, assuring that company policies were upheld and that employees took mandatory breaks - Reviewed and monitored surveillance videos - Catalogued and observed suspicious individuals and activity - Prevented Advantage Play (aka Card Counting) and quality control for gaming regulations - Provided asset management for Third Party Propositional gaming corporation - Supervised team of employees, assuring that company policies were upheld and that employees took mandatory breaks - Reviewed and monitored surveillance videos - Catalogued and observed suspicious individuals and activity - Prevented Advantage Play (aka Card Counting) and quality control for gaming regulations



Network Management Group, Inc

• United States
• Gambling Facilities and Casinos
• 1 - 100 Employee

• THIRD PARTY PROPOSITIONAL PLAYER ASSOCIATE

  • Nov 2004 - Jul 2009

  - Provided asset management for Third Party Propositional gaming corporation - Catalogued and observed suspicious individuals and activity - Prevented Advantage Play (aka Card Counting) and quality control for gaming regulations - Provided asset management for Third Party Propositional gaming corporation - Catalogued and observed suspicious individuals and activity - Prevented Advantage Play (aka Card Counting) and quality control for gaming regulations