Joe Williams

Team Leader at BeValued
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Contact Information
us****@****om
(386) 825-5501
Location
Brighton, England, United Kingdom, UK

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5.0

/5.0
/ Based on 2 ratings
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Teresa C.

Joe and I worked together for two years during our university studies. He was a strong associate in our team, inspiring others with his exquisite presentation and communication skills. Not to mention, he demonstrated high professional work ethic despite the situation. Joe’s great emotional intelligence and teamwork skills boosted the cohesiveness within the team, ensuring each outcome to be a top-notch performance. It was a pleasure to work with him and would recommend Joe as an asset to any future team.

Julie Fowlie MA, SFHEA, FCMI

Joe's degree course provided him with the opportunity to develop a wide range of skills and knowledge to prepare him for the future. As part of his final year, he studied Managing and Developing People and was part of team of final year students who successfully designed and delivered a development centre aimed at supporting fellow students develop graduate competencies. I wish him every success for the future.

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Experience

    • United Kingdom
    • Insurance
    • 1 - 100 Employee
    • Team Leader
      • Nov 2021 - Present

    • Claims Handler
      • Sep 2020 - Nov 2021

    • Food & Beverages
    • 700 & Above Employee
    • Supervisor
      • Aug 2018 - Sep 2020

      Working at Greggs has provided me with the opportunity to work along side my degree, seeing the new information I have learnt put into practice. As a sales assistant I have to serve customers, keep the shop stocked and bake all the fresh products, also I make the sandwiches in the back on occasion. An example of the challenges I face in this job is once an anger customer was complaining about the temperature of the food. In this situation I was aiming to calm him down and explain to him that we can either get him a new one or refund him. He continued to become confrontational but eventually he was calmed down. The other customers were made to feel uncomfortable with him behaviour and he needed to be removed from the situation. We have him a replacement product and he left, resolving the situation. Show less

    • United Kingdom
    • Retail
    • 100 - 200 Employee
    • Sales Assistant
      • Sep 2015 - Aug 2017

      In this role I worked as a sales assistant where I interacted with customers giving advice on products and providing a satisfying experience. I have delt with aggressive behaviour from customers before when a cusotmer was demanding a refund on a product for which nothing was wrong. I asked him to stop shouting in a calm controled voice and told him that I wanted to help resolve the problem. Once I got him calm I was able to understand the issue he was complaining about and made sure he knew his complaints were taken seriously and be delt with. Once he felt validated the situation was resolved and the customer walked away feeling acknowledged. Show less

Education

  • Brighton Business School
    Undergraduate, Business managment
    2017 - 2020
  • Hailsham Community College
    GCSE, Mathematics, English & Science
  • Hailsham Community College
    GCSE, Drama
  • Hailsham Community College
    A-Level (or equivalent), Business
  • Hailsham Community College
    A-Level (Equivalent), Music

Community

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