Experience

PCS Revenue Control Systems, Inc.

• United States
• Software Development
• 1 - 100 Employee

• Support Tech

  • Jul 2013 - Present

  ● Performed webinars for clients whenever needed to refresh and keep all clients current with software Responsible for implementation and training of six different software programs for all school districts ● Provide first line support to users of over 300 school districts with hardware and software issues remotely, by phone, chat, or email ● Responsible for updating client configuration files as needed ● Maintain a log of software and hardware issues detected for effective follow-up by proper parties ● Responsible for visiting client sites and providing installation, diagnostic, repair, maintenance, and upgrading of all hardware and software ● Responsible for creation of new client accounts with provided company software tools Show less



Total Tech Solutions

• United States
• Retail Art Supplies
• 1 - 100 Employee

• Support Technician

  • Jul 2012 - Jul 2013

  • Provide frontline support in order to identify issue’s root-cause and devise solutions to meet device and drive product lifetime requirements. • Ensure test plans are clearly defined to validate software, firmware, and hardware features in both standard and customer-specific environments • Assisting customers with troubleshooting, installation of operating system, imaging and migrating operating system, programming and maintaining SSD hardware, and other peripherals • Assist with deescalating calls when management team is unavailable • Provide RMAs when customer returns are required • Troubleshoot wide range of customer inquires through internal ERMS system • Responsible for tracking customer feedback online and providing solutions as needed Show less