Experience

Kittitas Valley Healthcare
• United States
• Hospitals and Health Care
• 100 - 200 Employee
• System Administrator

  • Dec 2022 - Present


Amplify Consulting Partners Inc

• Technical Program Manager

  • Mar 2022 - Sep 2022

  Discovery of IT needs and proposing solutions, followed by planning and implementation, as well as oversight of vendor work. Deployed new Cisco Meraki network to companies 41 stores, including high speed internet increasing productivity. Maintained operation of networks, backup solutions, Windows and Linux servers, camera systems, and custom software and increased uptime, stability, and recoverability. Developed end to end plan for migration of all onsite company IT infrastructure to cloud. Migrated local active directory and email to Azure AD and O365. Evaluation and purchasing of critical IT software and hardware. Worked with vendor partners to recover from issues and outages, document root cause and resolution, and implement preventative measures. Successfully restored from outage that Microsoft Azure and O365 support could not solve. Show less



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Datacenter Operations

  • Mar 2009 - Apr 2022

  Operations support and team lead, internal customer liaison, new hire training, escalations and prioritization, design and implementation of server, power, cooling, and network infrastructure. SOP/MOP standards documentation, project management and oversight, and creation and maintenance of network cable plant documentation. Certified site safety coordinator and trainer. Operations support and team lead, internal customer liaison, new hire training, escalations and prioritization, design and implementation of server, power, cooling, and network infrastructure. SOP/MOP standards documentation, project management and oversight, and creation and maintenance of network cable plant documentation. Certified site safety coordinator and trainer.



Microsoft

• United States
• Software Development
• 200 - 300 Employee

• Operations Support Engineer

  • Mar 2008 - Sep 2008

  Responsible for multiple data centers and office locations in production and test environments. Duties included build out and repair of network infrastructure; rack and cable servers and network equipment; troubleshoot hardware and OS issues with servers; support network and system engineer teams; and planning and execution of special projects. Recognized for providing excellent support and innovative solutions to problems. Migrated all servers and network infrastructure for Xbox live services from old to new production facility. Show less



Savers

• South Africa
• Non-profit Organization Management
• 1 - 100 Employee

• Information Technology Specialist

  • 2005 - 2007

  Identified new and alternative solutions for the companies IT needs, increasing efficiency and capabilities to deliver solutions. Improved process efficiency and implemented programs that saved the company over $600,000 per year. Updated documentation and produced reports. Created support documentation that enabled user community to extend skills, leverage new features and find resolutions to questions. Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues. Conducted company-wide technology instruction and education. Closely collaborated with project members to identify and quickly address problems. Produced reports and updated internal teams and senior leaders on progress and roadblocks. Show less



Radiology Consultants Imaging (now CDI Washington)

• Network and Systems Administrator

  • 2001 - 2003

  Designed and managed a multi-clinic network for 100+ users in a multi-LAN and WAN medical environment. Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues. Coached and mentored employees and offered constructive feedback for performance improvement. Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, and tools. Made recommendations regarding information technology infrastructure overhauls, and managed implementation. Designed and evaluated WAN and LAN connectivity technologies. Enhanced availability of infrastructure through enterprise-wide planning, thorough testing, efficient implementation and comprehensive support. My projects lead to operational efficiency increasing by over 300%. Regularly recognized by the Medical ownership group for excellence Show less