Joe Smith
Market Research Consultant at BCI Asia- Claim this Profile
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Thai -
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Khmer -
Topline Score
Bio
Credentials
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Chiang Mai University
-Mar, 2013- Nov, 2024
Experience
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Analytix
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IT Services and IT Consulting
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100 - 200 Employee
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Market Research Consultant
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Jan 2016 - Present
• To responsible for Indochina Market Research Consultant • To maintaining good relationship and contacts, consulting with clients. • Communicate with clients • Complete all knowledge of all indochina market in Asia region to achieve customer satisfactions. • Monitoring and follow up all quotations going to clients...etc. • To responsible for Indochina Market Research Consultant • To maintaining good relationship and contacts, consulting with clients. • Communicate with clients • Complete all knowledge of all indochina market in Asia region to achieve customer satisfactions. • Monitoring and follow up all quotations going to clients...etc.
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CNC Data (Thailand) Co. Ltd
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10/147 The Trendy Office, #1602A, 16th Floor Soi Sukhumvit 13, North Klongtoei
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Telemarketing Executive & Project Coordinator
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Oct 2014 - Oct 2015
• Providing general information to customers technical, products and services of Indo-china VMware projects. • To research the target marketing of the new clients and existing clients. • Verified, validated and updated marketing database to fuel success of marketing campaigns. • Take responsible for all upcoming new projects such as; VMware, HP, DLL, IBM, Cisco, DHL-ecommerce, Huawei products and CNC Data products that assigned by country Director as well as Executive Project Managers from oversea (Singapore, Indonesia, Philippine, Malaysia & USA) • Assist to country manager and cooperate directly with international team oversea as per upcoming project • Responsibilities of telesales and telemarketing agents, responsible for offering the products and services of VMware projects to the customers. • Support and provide superior service to customers and all agencies via telecom systems, phones, e-mails and faxes etc. • To deliver professional, cost effective and quality telesales to achieve the mission and objectives of the outbound contact centre. • Data mining and updating of customer records • Preparing quotation and assisting in Indo-china projects • Assisting to Director and Thai agents for English translations • To be able to explain precise information, product benefits or offer advice/ suggestions to customer, agent members, team worker, general manager, and is detail oriented. • Qualify all internal and external lead sources in order to pass leads to the appropriate sales resource.
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Flight of the Gibbon
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Thailand
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Travel Arrangements
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1 - 100 Employee
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Assistant Tour Manager & Tour Operator
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Sep 2014 - Oct 2015
• Answering incoming telephone calls for all offices including Chiang Mai, Chonburi, Pattaya, Bangkok and Cambodia • Responsibilities of an inbound call center agents, responsible for answering the quires of the customers in case of customer support call center • Support and provide superior service to customers and all agencies via phones, e-mails and faxes etc. • To handle special telephone tasks like call transfers, taking messages, call backs holds, interruptions, and unintentional disconnects. • Scheduling and confirming visits, rescheduling visits when needed.
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Mirth Sathorn Hotel
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Thailand
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Hospitality
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1 - 100 Employee
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Front Desk Receptionist & Reservation Officer
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Feb 2013 - Sep 2013
• Answers all incoming calls into the main switchboard console within 3 rings and fields all calls in a friendly and competent manner • Acknowledges and attends to all visitors to the Hotel, as well as internal staff, in a friendly and efficient manner, and ensures all are signed-in and –out of the building according to company guidelines • Ensures the reception area is manned, tidy and well presented at all times and the Welcome Board is properly put on • Ensuring all external and internal customers to reception, either on the telephone or in person, are received and dealt with in a friendly, prompt and efficient manner • Perform telephone operator • Make arrangements as requested • Assist operations as requested etc.
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Education
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2009 - 2012
Chiang Mai University
Bachelor of Arts (B.A.), Humanities/Humanistic Studies
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