Experience

Neyborly

• United States
• Real Estate
• 1 - 100 Employee

• Store Manager, Mama's Market

  • Dec 2019 - Present

  Spearheading daily store operations including personnel, merchandising, P&L responsibility, vendor relationships, and customer service, I've driven revenue growth of up to 30% per month. I've reorganized the store to elevate standards and improve merchandise quality while delivering best-in-class customer service to 60-100 customers per shift. One of my greatest contributions has been building an online store website to produce added revenue with a high gross profit margin (GPM) and restructuring the store to boost sales and optimize product placement to fuel sales. Other key contributions: • Steering workflow management, including directing and supervising all employees • Training, coaching, and guiding new store employees, training 6 throughout tenure • Cultivating relationships with customers in the neighborhood to draw traffic and generate revenues • Reducing unnecessary waste and expense through effective inventory and shrinkage control • Amplifying the guest experience by ensuring an orderly, clean, orderly shopping experience • Collaborating with cross-functional teams, the building owner, and business owner • Maximizing productivity through effective scheduling and delegation of duties • Stewarding financial resources, overseeing the budget, cashflows, payroll, accounts payable, ATM restocking, supply orders, product orders, and customer orders • Coordinating with vendors and maintenance crews to handle repairs and maintenance needs • Optimizing the GPM by adjusting prices on high-volume products to increase sales • Diversifying product offerings and strategizing with suppliers on new products Show less



Uber

• United States
• Internet Marketplace Platforms
• 700 & Above Employee

• Uber Rideshare Driver

  • Jan 2015 - Dec 2019

  Delivering world-class customer service, I ensured the safe transportation of 15-20 passengers daily, building rapport with customers and establishing a welcoming, friendly environment and clean, comfortable experience. I maneuvered successfully through Bay Area traffic, sustaining a clean driving record with no at-fault incidents with 10K+ rides. I also optimized routes by decreasing downtime and increasing customer volume through efficient route planning. Delivering world-class customer service, I ensured the safe transportation of 15-20 passengers daily, building rapport with customers and establishing a welcoming, friendly environment and clean, comfortable experience. I maneuvered successfully through Bay Area traffic, sustaining a clean driving record with no at-fault incidents with 10K+ rides. I also optimized routes by decreasing downtime and increasing customer volume through efficient route planning.



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Merchandising Supervisor | District Operations Supervisor

  • Oct 2012 - Nov 2014

  Recruited to overhaul a major merchandising department for the $70M West Lake Shopping Center store location, I served as the second-in-command under the District Manager. I rebuilt store relationships and the team to drive performance excellence and increase sales. Thriving in a fast-paced big-box retail store environment, I regulated store prices and store services while partnering closely with store management and collaborating with the district merchandising manager. Navigating ever-shifting change, I rotated from store to store to fill gaps and respond to changing needs. Key contributions: • Interviewed, hired, and trained new employees, training 10-15 new associates throughout tenure • Delivered special project assignments ahead of schedule in concert with store managers and department supervisors • Promoted a safety-first culture, ensuring associates adhered to safety regulations, policies, and procedures • Led team meetings to communicate company changes, business plans, priorities, and memos • Drove a first-class customer shopping experience by ensuring the organization and cleanliness of aisles and shelves • Played a pivotal role in increasing sales by partnering with the sales department • Excelled at team leadership and communication across teams including merchandising and sales teams, delivering 100+ swift decisions daily • Selected to hire staff district-wide Show less