Joe Ramos

IT Support Engineer at DII Computers
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Contact Information
us****@****om
(386) 825-5501
Location
Harleysville, Pennsylvania, United States, US

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Experience

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • IT Support Engineer
      • Apr 2002 - Present

      Supporting Windows 2000/XP/7 desktops, design and configure Windows 2000/2003/2008 active directory Servers. Designing Active directory structure, windows 2000 migration, Onsite Desktop support and deployment of windows 2000/XP/7 professional. HP printer repair and setup, cat5e data cabling, provide post and pre sales support to our clients with any hardware and software issues. As a computer support analyst I support Dozens of our small business clients that don’t have an onsite IT staff. Our clients rely on me setup and to maintain their computers and networks, provide them with onsite and remote support, they trust and request my recommendations as to what they need to do when they see their business growing, in regards to their computing needs. Show less

    • United States
    • Accounting
    • 700 & Above Employee
    • IT Coordinator
      • Sep 1999 - Apr 2002

      Network Administrator: Provided support for 140 users including the President and Partner’s in a multi-site LAN/WAN environment consisting Of W indows 98/XP /2000 desktop clients. Administered and supported Multi platform network consisting of Cisco routers, Lucent switches, Novell Netware 3.12/5.1, Microsoft Windows 2000/NT4 File and printer servers. Microsoft Exchange, SQL Server, IIS Server and Internal DNS server. Supported desktop hardware and applications such as FAS, Quickbooks, MS Office 2000, Lotus Notes, Outlook and various tax applications. Participated in solution architectural design discussions. Build, maintained and supported pre-production, production, development and test environments. Provided on-site and remote support for user applications and systems. Document new applications and client site configurations, maintained up to date Network infrastructure lay-out. Performed business analysis relating to hardware and software purchasing needs. Performed technical planning, system integration, verification and validation, cost and risk, supportability and effectiveness analyses for total systems. Set network and local security policy, maintained system security and backups. Follow corporate guidelines with software licensing and distribution. Show less

    • Network Support Engineer
      • 1990 - Sep 1999

      systems integrator and field service networking Network engineer, supporting Novell 3.12, 4.0 and Windows NT 4.0 Servers. Supported client’s Local Area Networks. Speck out and design new client’s site for network setup and installation. After designing phase was completed , would configure servers and switches from grounds up, setup server hardware and OS. Setup user accounts, print servers, file sharing and login scripts. Setup and configured backup systems. Configure HP, Compaq servers with Raid controller and configuration. PC hardware, Laser, impact printers troubleshooting and repair. Supported earlier Windows 3.1/3.11 and all MS DOS versions. Show less

Education

  • Orleans Technical Institute
    Diploma, Microelectronics
    1987 - 1987
  • Olney High School
    Diploma, General Studies
    1982 - 1986

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