Experience

Omniplex Learning

• United Kingdom
• E-Learning Providers
• 1 - 100 Employee

• Project Manager

  • Jan 2023 - Present



Clever Software Group

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Manager

  • Jul 2022 - Jan 2023



3 SIDED CUBE

• United Kingdom
• Technology, Information and Media
• 1 - 100 Employee

• Project Manager

  • May 2022 - Jul 2022

  Bournemouth, England, United Kingdom



The Access Group

• United Kingdom
• Software Development
• 700 & Above Employee

• Senior Solution Delivery Manager

  • Aug 2014 - May 2022

  Bournemouth, United Kingdom • Planning and scheduling timelines and proactively managing changes or movement in scope. This includes the identification of risks and devising contingency plans. • Build, develop and grow any business relationships vital to the success of the project. • Gathering and documenting all project requirements in line with proposals. • Estimating required resources and engaging participants needed to achieve key goals and milestones for projects. • Ensuring that appropriate… Show more • Planning and scheduling timelines and proactively managing changes or movement in scope. This includes the identification of risks and devising contingency plans. • Build, develop and grow any business relationships vital to the success of the project. • Gathering and documenting all project requirements in line with proposals. • Estimating required resources and engaging participants needed to achieve key goals and milestones for projects. • Ensuring that appropriate documentation is produced and maintained for all projects including project overview, project plans, meeting notes and project budgets. • Effectively communicating and continually managing expectations of team members and stakeholders in a clear and timely fashion. • Assisting Relationship Managers with the proposal of innovative solutions to meet client’s needs based on our range of products and services. • Work closely with Project Coordinators, design and technical teams as appropriate to ensure the project is delivered on time and in budget.

• Configurations Specialist

  • May 2013 - Aug 2014

  Bournemouth, United Kingdom Managing and supporting the ‘end to end’ process of configuring our SkillsServe platform to meet predefined project requirements • Managing and supporting the configuration, deployment and maintenance of our online learning assets and those of our partners • Managing and assisting Team Members with the set-up or migration of new sites and associated data as dictated by project requirements • Effectively communicating and continually managing the expectations of Customers, Team Members… Show more Managing and supporting the ‘end to end’ process of configuring our SkillsServe platform to meet predefined project requirements • Managing and supporting the configuration, deployment and maintenance of our online learning assets and those of our partners • Managing and assisting Team Members with the set-up or migration of new sites and associated data as dictated by project requirements • Effectively communicating and continually managing the expectations of Customers, Team Members and Stakeholders in a clear and timely fashion within established process • Supporting configuration change requests, content updates and new feature roll-outs • Ensuring all configuration projects undergo a suitable level of quality control to minimise support requests

• Help Desk Advisor

  • Jun 2011 - May 2013

  Bournemouth, United Kingdom • Undertake First Line telephone support – answering all calls, efficiently handling queries where possible or referring to second line support when necessary. All calls to be answered in a timely, friendly, professional and knowledgeable manner. • Undertake First Line email support – managing all support emails, efficiently handling queries where possible or referring to second line support when necessary. All emails to be responded to in a timely, professional and knowledgeable… Show more • Undertake First Line telephone support – answering all calls, efficiently handling queries where possible or referring to second line support when necessary. All calls to be answered in a timely, friendly, professional and knowledgeable manner. • Undertake First Line email support – managing all support emails, efficiently handling queries where possible or referring to second line support when necessary. All emails to be responded to in a timely, professional and knowledgeable manner. • Maintain the call logging system to a high level of accuracy, ensuring all queries are recorded, resolved and/or escalated as appropriate. • Carry out systems testing to ensure functionality and quality of new developments/enhancements. • Provision of additional support to the Unicorn Customer Support Team Manager and Client Services team where required.



Leadership Masters

• Actor/Facilitator

  • Aug 2002 - Jan 2014

  United States/Europe



Nationwide Building Society

• United Kingdom
• Financial Services
• 700 & Above Employee

• Mortgage Case Owner

  • Feb 2011 - Jun 2011

  Assessing Buy to Let Mortgage Valuations which requires a very good eye for detail Being able to work to a very tight deadline in a highly pressurised environment Liaising with Brokers to gain all relevant information via telephone, fax, letters and emails This was a temporary role after I under took a course at the Arts Institute



Castle Cover Ltd

• Sales Advisor

  • Sep 2009 - Sep 2010

  Bournemouth, United Kingdom Taking calls from potential customers to give quotes on car insurance Overcoming objection handling by highlighting features and benefits to the customer. Closing the sale and making car insurance a pleasurable experience. Consistently succeeding targets.



Nationwide Building Society

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service

  • Jun 2009 - Sep 2009

  Bournemouth, United Kingdom Delivering excellent telephone based service to customers of Nationwide within a demanding environment. Understanding customer needs and requirements and liaising with service teams my role was to fulfil customer expectations within commercial parameters. Working to targets by generating leads for the sales team, informing customers of products and handing them over to the sales team to quote.



Executive Development Concepts

• Programme Facilitator

  • Aug 2008 - Jun 2009

  Europe, United States & Canada Working as a team to act out various scenarios to a business audience Facilitating what the audience has learnt through the acting scenario and then working with the audience to rework the scenario, which was presented.