Experience

Bespoke Estate Agents

• Ireland
• Real Estate
• 1 - 100 Employee

• Accounts assistant

  • Sep 2021 - Present



Colliers International

• United States
• Real Estate

• Accounts Assistant

  • Jul 2020 - Sep 2021



Lambert Smith Hampton (Ireland)

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Accounts Assistant

  • May 2017 - Jul 2020

  •Charging rent, service charge and insurance to tenants•Preparation of Audit files for service charge audits at year end•Liaising with auditors•Preparation of Balancing charges/credits to tenants•Reporting to and liaising with clients on a regular basis•Preparing month-end reports to Clients and Auditors•Credit control and collections•Maintaining Nominal, Creditor & Debtor Ledgers for a selected number of Managed Properties•Preparation of accounts to trial balance•Posting Invoices to Supplier Ledgers & timely payment of same•Posting of Debtor receipts to appropriate ledgers•Cashflow Management•PAYE, VAT & RCT returns where applicable•Preparation of weekly, monthly & quarterly Client reports on Excel



Savills Residential

• Hong Kong
• Leasing Real Estate

• Credit Controller residential/ Commercial

  • Apr 2016 - May 2017

  Role:Accounts Receivable/ Credit Controller Asset Management & Recovery October 2016- Present• Dealing with a portfolio of 2 large shopping centres along with 12 smaller outlets• Allocating all payments received on a daily basis for all properties above• Receiving and allocating all cheque payments and sending to the bank on a daily basis• Setting up new tenants on Nuapay direct debit system• Making contact with all tenants in arrears on their rent and service charges• Run arrears report for the client on a weekly basis• Speak to our clients on a weekly basis along with our property managers and client accountants to discuss the arrears report• Receive and deal with any calls tenants have on site and communicate with property managers in regards to issues reported by tenant• Issues monthly quarterly statements to all tenants • Meet with Property managers on a weekly basis to discuss any issues• Sent any tenant in arrears to our legal advisors Role: Credit Controller Asset Management & Recovery April 2016- October 2016• Dealing with a portfolio of 700 Tenants on commercial and residential properties for our client, collecting the rent.• Deal with a number of parties, including Solicitors, internal management and directly with owners.• Speak to tenants on a daily basis to arrange payment for monthly rent on commercial and residential properties• Meeting the client on a weekly basis and dealing daily by phone and e mail with the client.• Allocating payment from bank statements on a daily basis. • Running weekly reports for client and for directors.



J&S Property Management

• Real Estate
• 1 - 100 Employee

• credit controller

  • Nov 2014 - Apr 2016

  • Dealing with a portfolio of clients and daily management of credit control for 15 housing and apartment complexes• Issuing budgets to all owners on a yearly and 6 monthly basis• Working alongside committee members of sites to ensure we are getting the best out of yearly budget• Deal with a number of parties, including Solicitors, internal management and directly with owners.• Receiving and making calls to all owners in arrears on management fees.• Receiving and allocating payments by cheque, laser card and updating all bank payments to individual accounts.• Solving any issues from Owners in regards to their properties i.e bin issues, leaks, upkeep of area and neighbourhood issues.• Communicating with our maintenance team to advise of any issues we have from owners• Management of company data files• Working alongside management to ensure arrears and fees are been collected



BCW GROUP LIMITED

• United Kingdom
• Financial Services
• 1 - 100 Employee

• complaints facilitator

  • Aug 2012 - Nov 2014

  • Dealing with all complaints from Electric Ireland customers regarding credit control aspects.• Listening and evaluating calls were complaints were made .• Solving all complaints with customer, in a timely manner, ie. why customer received calls, texts or letters, disputing bill liability, Pay as You Go meters etc.• Manage complaint workflow independently. Organise cover in my department, when unavailable.• Setting up instalment plans and many more day to day complaints.• Responding to complaints by email, letter or phone.• Deal with a number of parties, including Solicitors, the Commission for Energy Regulation, Receivers, Customers, internal management and directly with out client themselves, Electric Ireland.• Liaise daily with Electric Ireland solicitors and legal representatives, to settle customer disputes, ie insolvency cases, receiverships, deceased customers and liability on the account.• Collect payments where possible.• Process cheques.• Fully DPA compliant.• Conduct audits for credit control staff.• Follow a strong system of internal controls.• Attention to detail when dealing with personal client data, ensuring accuracy in all aspects of internal and external communications.• Proficient in the use of SAP, payment system (Realex), MS Office, Outlook, Audit tools.



Electric Ireland

• Ireland
• Utilities
• 100 - 200 Employee

• Office Administrator [job bridge]

  • Jan 2012 - Aug 2012

  Duties :• Creation of Realex payments system reports for Electric Irelands outsourced partners on a daily basis.• Processing of manual payments and updating accounts to reflect payments made for Keypad Meter transactions. • Updating payment channel registers on a daily basis to aid monthly management reports. • Overseeing and processing security deposit payments on new commercial sales accounts.• Daily monitoring of Excel reports and daily monitoring of payments processed .• Support to the office supervisors and management. • Management of Electric Ireland files and handling of Electric Ireland invoices..• Review each case in line with terms and conditions.• Handling and generation Excel reports to balance out the work flow.• Handled daily workload and provide customer services.• Ensure all correspondence (email, post, fax, etc) answered efficiently, in a timely manner.