Joe O Shea
IT Support Instructor at Kerry College - Monavalley Campus- Claim this Profile
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English Native or bilingual proficiency
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Bio
Michael O'Carroll.
Joe provided reliable and efficient I.T. services to the Harbour Authority. His ability was without question.
Michael O'Carroll.
Joe provided reliable and efficient I.T. services to the Harbour Authority. His ability was without question.
Michael O'Carroll.
Joe provided reliable and efficient I.T. services to the Harbour Authority. His ability was without question.
Michael O'Carroll.
Joe provided reliable and efficient I.T. services to the Harbour Authority. His ability was without question.
Credentials
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Microsoft Certified: Azure Fundamentals
MicrosoftJun, 2023- Nov, 2024 -
AZ-800: Administering Windows Server Hybrid Core Infrastructure
MicrosoftMay, 2023- Nov, 2024 -
Universal Design in Teaching and Learning
National Forum for the Enhancement of Teaching and Learning in Higher EducationFeb, 2023- Nov, 2024 -
Networking Basics
CiscoJan, 2023- Nov, 2024 -
AZ-801T00: Configuring Windows Server Hybrid Advanced Services
New Horizons Computer Learning CentersJul, 2022- Nov, 2024 -
AZ-800T00: Administering Windows Server Hybrid Core Infrastructure
New Horizons Computer Learning CentersJun, 2022- Nov, 2024 -
CompTIA Server+ Certification
CompTIAApr, 2022- Nov, 2024 -
MTA: Cloud Fundamentals - Certified 2019
MicrosoftMar, 2019- Nov, 2024 -
MTA: Security Fundamentals - Certified 2019
MicrosoftFeb, 2019- Nov, 2024 -
MTA: Windows Server Administration Fundamentals - Certified 2019
MicrosoftFeb, 2019- Nov, 2024 -
CompTIA Cloud Essentials
CompTIANov, 2015- Nov, 2024 -
Foundation Diploma in Training & Education
NUI Galway Centre for Adult Learning & Professional DevelopmentJan, 2004- Nov, 2024 -
CompTIA A+ ce Certification
CompTIASep, 2019- Nov, 2024 -
CompTIA IT Operations Specialist – CIOS Stackable Certification
CompTIASep, 2019- Nov, 2024 -
CompTIA Network Infrastructure Professional – CNIP Stackable Certification
CompTIAApr, 2022- Nov, 2024 -
CompTIA Network+ ce Certification
CompTIANov, 2018- Nov, 2024 -
CompTIA Security+ ce Certification
CompTIAJun, 2020- Nov, 2024 -
Microsoft 365 Certified Fundamentals
Microsoft
Experience
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Kerry College
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Ireland
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Education Administration Programs
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1 - 100 Employee
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IT Support Instructor
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Mar 2011 - Present
Delivered Training to classes of 20 adults in ICT Delivered Training and Exam Preparation on: • CompTIA A+, Network+, Cloud Essentials, Cloud+ • MTA Windows Server Administration • MTA Cloud Fundamentals • MTA Security Fundamentals • ICT Associate Professional Apprenticeship • Digital Marketing, Adobe Flash; ECDL Web Editor Setup and delivered Practical Lab Training in • Windows Server; Active Directory, Exchange Server, Group Policy • DHCP Server, DNS Server, SharePoint, Router Configuration • VMWare ESXi, Hyper-V • VPN Configuration, • Hardware and Network Troubleshooting Show less
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O Shea Computers
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Tralee, Co. Kerry
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IT Consultant
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Feb 2009 - Mar 2011
Supported SMEs in Kerry on their ICT Needs including: • Network Troubleshooting & Network Security, • Printer Issues, Logon Issues and Providing Internet Access • Configuring and Testing Backups and Integrity of Customer Data • Installing Windows OS and MS Office, • Configuring Outlook with Exchange, IMAP and POP3, • Reconciling a Workstation Client with a Server, • Migrating SAGE Desktop to SAGE Cloud, • Website Design and Hosting, • Troubleshooting WiFi Range, Configuring Email on Smart Phones, • Customer Support by Phone, Email and In Person. Show less
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Munster Technological University
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Ireland
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Higher Education
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700 & Above Employee
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SQL Reports Developer
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Mar 2008 - Feb 2009
• Reports – Used TOAD, MS Access SQL and Excel Pivot Tables to produce statistics reports for Dept of Education & Press Releases. • Databse Logon Support - Responded to Support Tickets to troubleshoot Users access to the Oracle Databse. • Managing Data Migration – Importing and exporting data to and from Oracle to other software systems using SQL Scripts. • End User Training - Prepared Documentation and Delivered Training • Design - I Created design documentation based on user requirements Gathered through Core Group meetings and Email communication. • Communications - I Liaised with DBA on changes to database objects and Communicated Issues as they arose to Colleagues. Show less
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O'Shea Computers
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Tralee, Co. Kerry
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ICT Specialist
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Jan 2005 - Mar 2008
Supported SMEs in Kerry on their ICT Needs including: • Network Troubleshooting & Security • Active Directory and MS Exchange Support • Data Backups & Transfers to new machines • Internet & Email support • Customer Support by Phone, Email and In Person Supported SMEs in Kerry on their ICT Needs including: • Network Troubleshooting & Security • Active Directory and MS Exchange Support • Data Backups & Transfers to new machines • Internet & Email support • Customer Support by Phone, Email and In Person
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FAS Training Centre
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Tralee, Co. Kerry
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ICT Applications Tutor
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Mar 2002 - Dec 2004
Delivered Training and Exam Preparation on • Computer Applications and ECDL • ECDL Webstarter • Advanced Web Design Delivered Training and Exam Preparation on • Computer Applications and ECDL • ECDL Webstarter • Advanced Web Design
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Wealthpoint
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Sydney, Australia
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QA Analyst
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May 2001 - Jul 2001
This was a Software House for St. George's Bank. I was responsible for: • Designing Test plans for a financial portfolio management system • I was the Test lead on the web qa team • Designed scripting queries in SQL server database • Running Blackbox and Whitebox testing • Developed QA procedures and managed documentation in visual source safe • Reported and tracked defects on a ticketing system This was a Software House for St. George's Bank. I was responsible for: • Designing Test plans for a financial portfolio management system • I was the Test lead on the web qa team • Designed scripting queries in SQL server database • Running Blackbox and Whitebox testing • Developed QA procedures and managed documentation in visual source safe • Reported and tracked defects on a ticketing system
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Novell
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County Dublin, Ireland
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Localisation Engineer
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Oct 1999 - May 2000
• I worked as a Localisation Engineer on NTDS for Solaris • I Tested NTDS4 according to Test Plans • I logged Bugs in a Bug Tracking Software • I worked as a Localisation Engineer on NTDS for Solaris • I Tested NTDS4 according to Test Plans • I logged Bugs in a Bug Tracking Software
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Microsoft
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County Dublin, Ireland
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Localisation Engineer
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Jul 1998 - Sep 1999
• I worked as a Localisation Engineer on MS Office 2000 • I liaised between QA and developers to ensure defects were resolved • I documented procedures and Process Improvement • I engineered several International builds of MS PhotoDraw 2000 • I Fixed Localisation bugs as they were assigned in a Ticketing system • I Tested Content Graphics and Fixed or Escalated bugs • I worked as a Localisation Engineer on MS Office 2000 • I liaised between QA and developers to ensure defects were resolved • I documented procedures and Process Improvement • I engineered several International builds of MS PhotoDraw 2000 • I Fixed Localisation bugs as they were assigned in a Ticketing system • I Tested Content Graphics and Fixed or Escalated bugs
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Education
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2020 - 2021
National University of Ireland, Galway
Diploma L8, Technology Enhanced Learning -
1997 - 1998
Institute of Technology, Carlow
B Sc, Software Engineer -
1991 - 1994
Institute of Technology, Tralee
National Diploma, Software Development -
1995 - 1997
Colaiste Stiofain Naofa
Music Management and Sound Engineering, Music Management -
2001 - 2001
Kerry College - Monavalley Campus
Start Your Own Business Course, Business Administration and Management, General -
1986 - 1991
CBS The Green
Leaving Cert, Leaving Certificate
Community
