Experience

Franks & Co

• United Kingdom
• Legal Services
• 1 - 100 Employee

• Operations Director

  • Apr 2015 - Present

  Operations Director for a firm of European Patent and Trade Mark Attorneys. All aspects of management including: staff performance, HR, accounts, suppliers, customer relations, budgeting, recruitment and planning. Use of the Xero accounting package. Responsibilities: • staff management; • financial management and planning; • strategic planning and budgeting; • marketing; • supplier management; • project management. Achievements: • successful supervision of office expansion; • reduction in staffing turnover; • improved staff morale; • improved financial reporting and planning. Show less



SSA Social Care and Community Services

• Operations Director

  • Sep 2014 - Apr 2015

  Responsibilities:• running a £1 million+ turnover social care company; • registered manager with CQC of personal care services; • also acted as finance director.Achievements:• successful transition from framework to non framework provider; • reduction in staffing requirements; Other skills and responsibilities include (these apply to most of the positions I have held at SSA): • IT management;• newsletters, policies, proof-reading of all published material; • successful writing of tender applications; • review and planning with contracting authorities;• investigating and responding to complaints; • marketing and social media;• chairing meetings, disciplinary hearings etc.• recruitment and selection of fixed and variable hours staff;• very confident with Word and Excel • business development; and• risk management. Show less

• Finance Director

  • Dec 2012 - Sep 2014

  Responsibilities:• monthly management accounts;• managing a sales financing facility; • payroll for a mixture of fixed and variable hours employees;• managing a partially exempt VAT status and filing returns; • negotiating new and existing contracts;• end of year processes for accounts and payroll; and• daily use of Sage payroll and accounts.Achievements: • modernising and improving efficiency of department; • halving staffing requirements;• reduction of aged and bad debts by 75%;• introduced paperless invoicing and payroll. Show less



SSA Social Care

• Children's Services Manager and Administration and HR Manager

  • Oct 2004 - Dec 2012

  Manager of the supervised contact and family support services, responsible for two family centres, 3 placement officers and 50+ support workers. Reorganisation and re-writing of all company documentation. Responsibilities: • managing referrals; • managing the company’s largest contract; • planning for future services; • ensuring child safeguarding responsibilities are met; • 24/7 out-of-hours duties; • chairing staff forum meetings; • investigating and responding to complaints; • policy development and review; • HR management; • managing risk and compliance; • company restructuring and relocation; • editing and publishing monthly newsletter. Achievements: • design and implementation of computer scheduling system, move from paper-based system; • threefold increase in sales; • managed a redundancy process; • standardisation of all company policies and processes; and • improved communication with staff and customers. Show less