Experience

USCutter

• United States
• Retail Office Equipment
• 1 - 100 Employee

• TSD Tier 3 Technical Support

  • Oct 2012 - Present

  With Customers: Remotely access customers computers to resolve hardware and software issues, Networking of specialized devices, Coordinating the shipment of replacement or missing parts, Teaching customers the proper use of their software, hardware and the various functions of both, Software installation and setup. Within the company: Management of IP printers, Installation and management of IP phones, Resolving computer and internet connectivity issues. With Customers: Remotely access customers computers to resolve hardware and software issues, Networking of specialized devices, Coordinating the shipment of replacement or missing parts, Teaching customers the proper use of their software, hardware and the various functions of both, Software installation and setup. Within the company: Management of IP printers, Installation and management of IP phones, Resolving computer and internet connectivity issues.