Experience

Department Studios, Inc.

• United States
• Entertainment Providers
• 1 - 100 Employee

• Associate Producer

  • Aug 2022 - Present

  Worked as part of a small production team building and developing a large, immersive production based on a prestigious IP, from the early stages of development. Worked with the creative team to design thorough presentation decks and overview concept documents to present to both the IP holder and important stakeholders to demonstrate project progress and get sign-off on designs. Worked with a large variety of creatives from the immersive theatre, west end theatre and themed entertainment industries, forging relationships with them whilst working towards a common goal. Worked with Legal and Financial teams to build the productions Capital Expenditure and Operating Expenditure budgets and negotiate leases, insurance and contracts for the production. Show less



The Detective Society

• United Kingdom
• Entertainment Providers

• Director

  • Jan 2020 - Present

  Built and grew a games business from the ground up, managing the creative aspects and the business aspects of the company. Grew an audience base for the tabletop escape game product, creating digital adverts, marketing posts and championing customer engagement with the product. Lead the creative team on the design of the games - designed and built a fully immersive, interactive physical and digital world in which audience members could interact and play. Co-ordinated and built a testing process for these games, using the feedback from the testing to iterate and improve the product. Successfully delivered immersive gaming experiences to hundreds of customers globally. Show less



Fever

• Italy
• Advertising Services
• 1 - 100 Employee

• General Manager

  • Apr 2022 - Aug 2022

  Managed all operational aspects of a live immersive experience, including maintenance, health and safety, fire safety, cleaning management, security management, bar stock management, etc. on a 60,000 square foot site. This building housed two experiences – an art exhibition and a technology driven immersive experience. Recruited, trained and managed a team of 20 freelance staff – this included health and safety training, job training and then scheduling them to work on the experience. Supervised payment of payroll for these staff, including invoice management. Provided a staffing cost model based on what I believed the experience needed to run with. Wrote the weekly operating budget for the experience and ran the experience within the costs allocated. Show less



Bearded Kitten

• United Kingdom
• Events Services
• 1 - 100 Employee

• Experience Manager - Money Heist Live

  • Oct 2021 - Mar 2022

  Managed the experience of Money Heist Live, focusing on maintaining the immersive nature of the production. This covered the audience experience from entering the building through the box office, leaving the experience through the bar and everything in between. I managed a team of actors, stage managers, front of house staff and bar staff, who were all integral in running, building, improving and maintaining a fully immersive experience for the audience. I also managed budgets and schedules for the maintenance of the experience, which involved managing and liaising with several department heads. As a team, we worked with the client's brief to keep the standard of the production at a top level. Part of the duties also included being a Duty Manager on shift whilst the production ran, which led to me being responsible (at peak times) for a staff of around 70 and an on-site audience of around 400-500 people. Show less



Sherlock: The Official Live Game

• United Kingdom
• Entertainment
• 1 - 100 Employee

• General Manager & Designer: Immersive Cocktail Experience

  • May 2019 - Sep 2020

  Managed a team of employees to run an immersive cocktail experience where the audience solved physical and mental puzzles to unlock ingredients and build a 'non-toxic' cocktail.Designed and built the experience from scratch, creating puzzles and narratives to run beside the creation of a cocktail. Testing and modifying the game based on audience feedback, whilst keeping an eye on budget.The project ran for over a year, in that time I recruited and trained staff members to deliver a highly polished immersive experience. I trained them to provide fantastic customer service whilst helping the players through the games with carefully crafted hints that aided the experience without intruding.The experience was sold on Design My Night and since May 2018 over 2000 people have played the game and it has garnered an average review rating of 5 stars. Show less

• Duty Manager

  • Sep 2018 - May 2019

  Managed a group of between ten and thirty staff on shift, leading them and helping them to work as a team to give the best experience possible to the customers playing our escape games.Trained all games masters on our immersive front of house experience, helping to make the game memorable from start to finish.Observed both staff and customers while they played the games, helping to train our games masters to give the best experience possible to the players.Dealt with any customer problems and technical issues that arose and was responsible for customer experience for the entire venue. Show less



Riptide

• Entertainment Providers
• 1 - 100 Employee

• Creative Producer

  • Jun 2017 - Nov 2018

  Worked with a small team of creatives to design a month-long gamified piece of pervasive theatre for 100 audience members. The audience members were encouraged to befriend and complete goals for a sentient AI. Designed and implemented a 30-minute puzzle (escape) game as part of this experience. Audience members were sent to a character's flat and encouraged to make choices, crack codes and collect items to enhance their relationship with the character and build the theatrical narrative. Designed and built a narrative and gaming system that worked together to bring a month-long pervasive experience, bespoke for each audience member. Show less



Escape Plan

• Software Development

• Games Host

  • Apr 2018 - Aug 2018

  Hosting and monitoring teams of players - adjusting puzzles and levels of difficulty for each individual, Monitoring and learning from each group of audience members that came to the experience. Hosting and monitoring teams of players - adjusting puzzles and levels of difficulty for each individual, Monitoring and learning from each group of audience members that came to the experience.



Time Run

• United Kingdom
• Entertainment
• 1 - 100 Employee

• Duty Manager

  • Sep 2015 - Apr 2018

  Managing the set up and overseeing the smooth running of The Time Run Venue - An Immersive Gaming Experience split into two different constantly running 'journeys' lasting an hour. Required to be the first on hand for any technical or management problems.

• Games Master/Host

  • Sep 2015 - Apr 2018

  Greeting and immersing customers arriving at The Time Run venue, working from a script as well as providing bespoke content for each team.