Experience

Phacil (a By Light Company)

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Enterprise System Administrator

  • May 2012 - Present

  Enterprise System AdministratorActed as team lead for Directory Services at Missile Defense Agency. Designed and implemented method to decommission DNS and WINS services that remained on the network after domain controllers were removed. OU design understanding incorporating group policy and access delegation to streamline management. Implemented role based administration to control access to assets. Experience with DISA (Defense Information Systems Agency) STIG (Security Technical Implementation Guide) settings and locking down local administrators groups through group policy controls. Full understanding of complicated DNS configurations for name resolution. Implemented Active Directory upgrade from Windows 2003 to 2008 to 2012 with multiple sites. Experience in issues related to DMZs, including firewall port blockages. Show less

• Enterprise System Administrator

  • May 2009 - May 2012

  PHACIL, INC. May 2009 to May 2012Enterprise System AdministratorJoined newly formed Directory Services team after Missile Defense Agency (MDA) reorganized groups into Role Based Administrative enclaves. Responsible for day to day health monitoring of Active Directory at Missile Defense Agency through tools such as RADT (Risk Assessment Diagnostic Tool.) Redesigned Active Directory replication structure and placement of WINS service on MDA’s LANs. Helped implement DoD PKI (Public Key Infrastructure) though group policy changes and Tumbleweed repeaters for DISA OCSP (Online Certificate Status Protocol) CAC card authentication. Helped configure 802.1x authentication from an Active Directory perspective using Cisco ACS appliances with network engineer. Help on an ongoing basis, other teams on troubleshooting such as DISA’s HIPS (Host Intrusion Protection) program. Restructured all privileged account permissions for MDA CERT (Security Response team) new government requirements. Privileged Account Management (PAM) manager, responsible for daily implementation and resolution of loss of rights issues (role based administration.) Created ADAM server instances to allow sharing of MDA’s GAL information with DoD’s global GAL system. Part of Microsoft Windows 2008 upgrade project for MDA’s domain controllers which included removing Active Directory off MDA’s certificate server. Show less

• ENOSC Helpdesk Techician

  • Feb 2008 - May 2009

  Enterprise Network Operations and Security Center 1st Tier Support Desk TechnicianMonitor Enterprise network connectivity and troubleshoot connectivity and cryptographic issues using HP OpenView and What’s Up Gold monitoring tools at Missile Defense Agency. Use of Cisco IOS command line on switches and routers to resolve connectivity issues, and out-of-band for remote access to troubleshoot connectivity problems with TCP/IP and ATM communication devices. Use of Active Directory tools to reset passwords, and log certificate expiration dates from an ADAM server. Show less

• Enterprise Network Operations and Security Center 1st Tier Support Desk Technician

  • Apr 2006 - Jan 2008

  Monitor Enterprise network connectivity and troubleshoot connectivity and cryptographic issues using HP OpenView and What’s Up Gold monitoring tools at Missile Defense Agency. Use of Cisco IOS command line on switches and routers to resolve connectivity issues, and out-of-band for remote access to troubleshoot connectivity problems with TCP/IP and ATM communication devices. Use of Active Directory tools to reset passwords, and log certificate expiration dates from an ADAM server.



COMPUTER GENERATED SOLUTIONS / SITEL INC

• Technical Support Desk Technician / Mentor

  • Apr 2005 - Apr 2006

  General help desk using Clarify on the Dow Chemical Support Desk supporting Microsoft Windows and Office applications. General password reset support for Active Directory, Mainframe, and VAX/VMS systems. Support for agricultural and financial software applications. Aiding remote users with RAS and VPN. Promoted to Mentor on The United States Postal Support Desk, aiding other technicians with client problems, including remote setup of printers, applications, and communication problems. General help desk using Clarify on the Dow Chemical Support Desk supporting Microsoft Windows and Office applications. General password reset support for Active Directory, Mainframe, and VAX/VMS systems. Support for agricultural and financial software applications. Aiding remote users with RAS and VPN. Promoted to Mentor on The United States Postal Support Desk, aiding other technicians with client problems, including remote setup of printers, applications, and communication problems.



MANPOWER EMPLOYMENT AGENCY

• Help Desk / Desktop Support / Computer Technician

  • Feb 2004 - Oct 2004

  The Colorado Springs Police Dept Help Desk for MS Office, wireless communication, and general workstation issues. Completed workstation upgrade project at Colorado Springs Police Department. Laptop repair and configuring. Wireless communication setup with Netmotion Wireless communication. Traced network connectivity problems to wiring closets/switches. Shared printers in a TCP/IP environment. Help resolve printer and user issues with UNIX programs: CAD (Computer Aided Dispatch) and CJIS (Criminal Justice Information System). Configured Internet connectivity and spyware removal. Show less



ALPHANATIONAL TECHNOLOGY SERVICES

• Service Technician

  • Sep 2003 - Nov 2003

  Repaired everything for point of sale equipment from servers to wireless bar code scanners for various contracted companies such as Office Max and BlockBuster Video. Repaired tape drive on Unisys Server. Repaired everything for point of sale equipment from servers to wireless bar code scanners for various contracted companies such as Office Max and BlockBuster Video. Repaired tape drive on Unisys Server.



THE PIKES PEAK WORKFORCE CENTER

• Technical Aid

  • Mar 2003 - Jul 2003

  Reconfigured test workstation for multiple user profiles for distribution to the floor using Sysprep tool and Norton Ghost on MS Windows NT4 operating system. Helped with troubleshooting on workstations. Reconfigured test workstation for multiple user profiles for distribution to the floor using Sysprep tool and Norton Ghost on MS Windows NT4 operating system. Helped with troubleshooting on workstations.



SELECTEK

• PC Technician

  • Sep 1992 - Sep 2002

  Personal computer diagnosis repair, and software installations, including network connectivity issues. Set up peer to peer networks. Reconfigured and reinstalled NT4 workstations in a domain setting. A Windows 2000 repair saved several months of time and money saving customer data. The repair made it so the data wouldn't have to be reentered or the need to purchase new application software. Repaired personal computers running MS Windows 95-98. Personal computer diagnosis repair, and software installations, including network connectivity issues. Set up peer to peer networks. Reconfigured and reinstalled NT4 workstations in a domain setting. A Windows 2000 repair saved several months of time and money saving customer data. The repair made it so the data wouldn't have to be reentered or the need to purchase new application software. Repaired personal computers running MS Windows 95-98.



SERVICE MANAGER

• Computer Hardware
• 1 - 100 Employee

• Repair Technician/Supervisor

  • Jul 1986 - Jul 1992

  Administered 10base2 Novell Network for the Children's Hospital of Orange County, including user accounts, software configuration, backups and restores of file servers, and file server maintenance. Service department supervisor Administered 10base2 Novell Network for the Children's Hospital of Orange County, including user accounts, software configuration, backups and restores of file servers, and file server maintenance. Service department supervisor



ABM BUSINESS MACHINES

• Service Technician

  • Feb 1979 - Jul 1992