Experience

BlueScope Coated Products

• Chemical Manufacturing
• 1 - 100 Employee

• Account Manager

  • Jun 2023 - Present



Painted Metal Products

• United States
• 1 - 100 Employee

• Sales Director

  • Mar 2019 - Jun 2023

  As the Sales Director, I am responsible for corresponding with our sales team in all aspects of sales operations:- Identify market trends of hot-rolled steel coil pricing and availability- both import & domestic.- Coordinate monthly sales meetings- relaying market information, reviewing sales data, updates in the news/ market conditions, sales team progress, and monthly/ quarterly goals.- Manage & develop key customer accounts- taking orders from inquiry to delivery. Also maintaining high quality relationships with purchasing managers to ensure future business & build each other’s trust. - Construct monthly pricing guide based on market intel, purchased material costs, and customer feedback.- Oversee that inventory levels and open purchase orders are sufficient for day-to-day order fulfillment.- Ensure company goals are reached on a monthly/ quarterly/ yearly basis.- Maintaining our ability to successfully execute customer relationship management on a daily basis- for customers at all levels & capacities.- Identify trends within the sales team (both positive & negative) that can affect our strategic positioning with our customers & market— monthly sales figures, outreach activity, pricing negotiations, competition outlook, customer service improvements, expansion, travel, etc.- Communicate effectively with sales team members for praises of achievement, applying constructive criticism, and how to improve as their leader.- Organize the sales team travel schedule to prioritize customer visits, prospects new customers/ territories, and ensuring our organization is well represented at industry gatherings (conventions, conferences, meetings, social events).- Improve internal sales strategies & computer system functions to meet standards of our sales process and procedures.- Coordinate with production, inventory, and freight management teams to ensure the timely completion and delivery of materials. Show less

• Inside Sales Representative

  • Jan 2015 - Feb 2019

  - Responsible for direct communication with customers on a day-to-day basis: arrange orders & shipping details, price negotiations, claim management, outreach, and follow up.- Prospect new accounts throughout the Texas & southeast US region who roll form/ manufacture/ or wholesale coated steel coils, including: metal building manufactures, component manufactures, OEM's, and service centers.- Collect on over-due account payments to ensure customers are abiding by their credit limits.- Data entry on all customer transactions via our internal processing system, Microsoft worksheets, and Sales Force programs.- Promptly responding to customer communications and inquires (verbal, text, email, or in person).In addition to Inside Sales Rep, I also managed our Freight, Claims, and Coating department simultaneously.-- Freight Rate Manager- ensure our team was receiving the best competitive rates for flatbed trucks from a wide range of asset & broker carriers.-- Customer Claims Manger- working with the customer to properly identify the issue, walk them through the claims process, and ultimately finding a reasonable solution that makes all parties satisfied.-- Coating Manger- overlooking inventory levels for painted steel coil inventory on a weekly basis- accommodating for stock/ custom orders/ and future needs. Show less

• Warehouse Assistant

  • Jul 2011 - Dec 2014

  Daily warehouse duties included: - operate packaging line- organize coil & material inventory - arrange label tags for inbound/ outbound coils- build wooden pallets & skids- implement quality control measures- abide by safety protocol- assist with slitting & flat sheet machine lines