Experience

Kwoon Chung Bus Holdings Limited

• Hong Kong
• Ground Passenger Transportation
• 1 - 100 Employee

• Head of Omni Channel & Corporate Strategy

  • 2018 - Present

  Develop enterprise-level business strategy, to continue to achieve customer service excellence and to lead a new unit of Omni Channel. Work closely with business partners, both internal and external, to boost sales and revenues as well as to achieve cost saving initiative. Develop enterprise-level business strategy, to continue to achieve customer service excellence and to lead a new unit of Omni Channel. Work closely with business partners, both internal and external, to boost sales and revenues as well as to achieve cost saving initiative.



Hong Kong Retail Technology Industry Association

• Hong Kong
• IT Services and IT Consulting
• 1 - 100 Employee

• E-commerce & Marketing Committee

  • 2022 - Present



Midland Holdings Limited

• Hong Kong
• Real Estate
• 200 - 300 Employee

• Manager, Integrated Customer Centre

  • 2016 - 2018

  Set up Midland Realty Integrated Customer Centre, launched Live chat service, carried out outbound customer survey and participated in different digital marketing projects. Set up Midland Realty Integrated Customer Centre, launched Live chat service, carried out outbound customer survey and participated in different digital marketing projects.



Nestlé

• Switzerland
• Food and Beverage Services
• 700 & Above Employee

• Manager, Supply Chain

  • 2013 - 2016

  Department Head of Telesales and Settlement in Neslte Hong Kong. Total sales management for key accounts, budget supermarkets, department stores and e-Commerce channels. Develop and implement an integrated strategy business plan across categories. Department Head of Telesales and Settlement in Neslte Hong Kong. Total sales management for key accounts, budget supermarkets, department stores and e-Commerce channels. Develop and implement an integrated strategy business plan across categories.



S.F. EXPRESS CO. LTD

• China
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Regional Lead, Sales, Marketing and CS

  • 2011 - 2013

  Build up international CS service processes and policies and CS teams in new markets such as SF JP, US, KR. Setup performance management mechanisms such as KPI standards and internal audit framework Build up international CS service processes and policies and CS teams in new markets such as SF JP, US, KR. Setup performance management mechanisms such as KPI standards and internal audit framework



PCCW

• Hong Kong
• Software Development
• 700 & Above Employee

• Manager, Vendor Management, Contact Centre & Premium Servicing

  • 2007 - 2011

  Starting from Management Trainee, various management positions. Starting from Management Trainee, various management positions.