Experience

WillScot

• United States
• Construction
• 700 & Above Employee

• Senior Contracts Administrator

  • Jun 2019 - Present

  Baltimore, Maryland, United States • Audit & negotiate customer terms and conditions and/or review customer edits to Williams Scotsman’s terms and conditions to protect Williams Scotsman’s interest and maximize benefits • Leverage project management skills to coordinate between customer and Williams Scotsman’s various branches and corporate departments to ensure the best contract is developed for Williams Scotsman • Collaborate with cross-functional teams to analyze and edit both customers’ and our own terms and conditions

• Corporate Operations Manager

  • Aug 2005 - Jun 2019

  Baltimore, Maryland, United States • Directed and managed staff in order to achieve the initiatives set forth by Williams Scotsman. Managed the operations of five business units, including Contract Document Review & Compliance, Insurance Document Review & Compliance, Document Imaging / Records Management, Title and Licensing, North America Mail Operations, and Reception • Cross-trained team members within all departments managed to improve staffs’ flexibility and ability to meet department deadlines without overtime. Reduced… Show more • Directed and managed staff in order to achieve the initiatives set forth by Williams Scotsman. Managed the operations of five business units, including Contract Document Review & Compliance, Insurance Document Review & Compliance, Document Imaging / Records Management, Title and Licensing, North America Mail Operations, and Reception • Cross-trained team members within all departments managed to improve staffs’ flexibility and ability to meet department deadlines without overtime. Reduced overtime hours from 20 - 40 hours per week to 0 - 5 hours per week • Revitalized and maintained operation procedures for the rental and purchase of mobile storage units • Analyzed all department processes to determine which were redundant, unnecessary or outdated. Purchased dual computer monitors for the processing staff which increased the efficiency and speed of processing by 15% and developed a calculating productivity log for staff members to determine their level of output. I also implemented ACD lines of communication, which distributes customer calls to all staff members instead of a select few and reallocated staff to assist other manager’s business units without affecting operations within my own departments • Led the planning and execution of my departments’ comprehensive relocation to a new location • Directed and managed the acquisition of various companies



M&T Bank

• United States
• Financial Services
• 700 & Above Employee

• Assistant Vice President / Retail Lockbox

  • May 2004 - Aug 2005

  Baltimore, Maryland, United States • Managed a three-million-dollar budget and diverse staff of over 70 employees throughout 24 hours of operation • Saved M&T Bank over $300,000 in unit costs by reallocating employee hours, selling unnecessary equipment, and by downsizing and reevaluating vendor contracts. I completed this through auditing, testing, evaluating, and monitoring time and cost analysis for Retail Lockbox’s unit cost • Researched, organized, and directed details of comprehensive relocation of department to new… Show more • Managed a three-million-dollar budget and diverse staff of over 70 employees throughout 24 hours of operation • Saved M&T Bank over $300,000 in unit costs by reallocating employee hours, selling unnecessary equipment, and by downsizing and reevaluating vendor contracts. I completed this through auditing, testing, evaluating, and monitoring time and cost analysis for Retail Lockbox’s unit cost • Researched, organized, and directed details of comprehensive relocation of department to new location • Analyzed and audited all contracts with vendors and suppliers to save thousands of dollars in unnecessary costs • Traveled to M&T Bank’s Disaster Recovery site for Retail and Wholesale Lockbox departments to determine, evaluate, and test appropriate policies and procedures in event of emergency • Increased production quality by reducing the error rate from .15 per 100,000 items to .11 per 100,000 items (Industry standard was .25 per 100,000). I accomplished by instituting more efficient audit controls • Conducted site tours of the department for internal and external customers Show less



M&T Bank

• United States
• Financial Services
• 700 & Above Employee

• Officer / Wholesale lockbox

  • 2000 - 2004

  Baltimore, Maryland, United States

• Manger / Accounts Reconcilement

  • 1998 - 2000

  Baltimore, Maryland, United States