Experience

Attentive

• United States
• Advertising Services
• 700 & Above Employee

• Team Lead, Strategic Accounts

  • Mar 2022 - Present

• Senior Client Strategy Manager

  • Oct 2020 - Mar 2022

  •Gain the confidence of and cement relationships with clients throughout the entire lifecycle of the account including: onboarding, integration, account growth, new product adoption, and renewals •Work independently to deliver a “consultant” perspective in all client interactions •Regularly lead and present at client meetings, both in-person and over video conference •Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify… Show more •Gain the confidence of and cement relationships with clients throughout the entire lifecycle of the account including: onboarding, integration, account growth, new product adoption, and renewals •Work independently to deliver a “consultant” perspective in all client interactions •Regularly lead and present at client meetings, both in-person and over video conference •Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategies •Lead discussions with clients to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements.



ShotTracker Inc.

• United States
• Spectator Sports
• 1 - 100 Employee

• Client Success Lead - Games Division

  • Oct 2019 - Oct 2020

  • Strategy development and management of all people, partners, applications and processes supporting the use of ShotTracker’s technology during its revenue-producing events • Lead decision-making on Game Success software, information and communication support systems to be implemented throughout all ShotTracker events • Ensure necessary data gets to broadcast partners, like ESPN, CBS, Fox Sports, etc. • Hire and manage 40+ staff members to assist in technology operations • Define… Show more • Strategy development and management of all people, partners, applications and processes supporting the use of ShotTracker’s technology during its revenue-producing events • Lead decision-making on Game Success software, information and communication support systems to be implemented throughout all ShotTracker events • Ensure necessary data gets to broadcast partners, like ESPN, CBS, Fox Sports, etc. • Hire and manage 40+ staff members to assist in technology operations • Define new product features and capabilities for customer-facing applications that contribute towards game success • Develop, monitor and analyze Game Success metrics • Lead annual planning for all Game Success needs • Work with Team Success to ensure seamless communication and synchronization with team personnel involved with games • Train staff members and customers on technology best practices Show less



FanThreeSixty

• United States
• Information Technology & Services
• 1 - 100 Employee

• Client Success Lead

  • Nov 2018 - Oct 2019

  Kansas City, Missouri Area • Establish and maintain long-term relationships with all level of client partners • Lead client strategy sessions and ensure continued progress of strategic initiatives • Assist in the sales of substantial client contracts • Deliver client value through Agile software methodology • Participate in Product team scrum meetings to ensure client needs are met within product development • Spearhead client initiatives through collaboration with Product team members • Track and… Show more • Establish and maintain long-term relationships with all level of client partners • Lead client strategy sessions and ensure continued progress of strategic initiatives • Assist in the sales of substantial client contracts • Deliver client value through Agile software methodology • Participate in Product team scrum meetings to ensure client needs are met within product development • Spearhead client initiatives through collaboration with Product team members • Track and create project tasks in Jira • Manage day to day tasks to maintain client satisfaction • Use client data to deliver valuable, actionable insights • Identify new opportunities for potential business and/or client sales • Provide client stakeholders with feedback on engagement, client strategies, milestones, product updates and any other key communications • Provide technical updates in clear, understandable language

• Client Success Executive

  • Apr 2017 - Oct 2018

  Kansas City, Missouri Area • Lead and structure client communications to enhance client value using the FanThreeSixty solution suite • Build and implement client strategies spanning across multiple client departments • Use client data to deliver valuable, actionable insights • Build internal and external process efficiencies to facilitate organizational scaling • Deliver critical initiatives across multiple client accounts • Track and maintain client KPIs and metrics • Become a product subject matter… Show more • Lead and structure client communications to enhance client value using the FanThreeSixty solution suite • Build and implement client strategies spanning across multiple client departments • Use client data to deliver valuable, actionable insights • Build internal and external process efficiencies to facilitate organizational scaling • Deliver critical initiatives across multiple client accounts • Track and maintain client KPIs and metrics • Become a product subject matter expert to ensure effective training of the FanThreeSixty solution suite • Collaborate with Solutions team to deliver timelines for clients



Intouch Solutions

• United States
• Advertising Services
• 300 - 400 Employee

• Account Manager

  • Mar 2016 - Apr 2017

  Overland Park, KS • Manage $1.2 million account across multiple projects, from strategy to execution • Delivery of technical projects involving database communication, database integration, and specialty communications • Develop new project opportunities within existing clients • Present opportunities to client team • Manage internal and external teams to execute 30 projects a year to meet timelines and client expectations • Follow strict legal guidance on all healthcare promotional… Show more • Manage $1.2 million account across multiple projects, from strategy to execution • Delivery of technical projects involving database communication, database integration, and specialty communications • Develop new project opportunities within existing clients • Present opportunities to client team • Manage internal and external teams to execute 30 projects a year to meet timelines and client expectations • Follow strict legal guidance on all healthcare promotional materials • Align marketing approach with client’s sales and legal teams to ensure success • Provide strategic recommendations based on data and analytics • Build strong client relationships to help grow business • Foster a collaborative relationship between client and agency partners • Serve as single point of contact for clients • Train and mentored new associates on internal processes

• Account Administrator

  • Jun 2014 - Mar 2016

  Overland Park, KS • Key account lead for multiple digital projects, from strategy to execution • Single point of contact for clients and internal stakeholders across related projects • Managed the development of detailed campaign and project plans for strict regulatory and FDA review • Lead new project kick offs with internal and external teams • Provided support for senior leadership



Aldi, Inc.

• District Manager Intern

  • May 2013 - Jul 2013

  St. Louis, MO • Learned the daily functions of a district manager • Completed in-store training for essential job functions at the store level