Experience

Matthews Auto

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Parts Receviables

  • Jan 2017 - Present

  Oversees all parts received for each repair job Checks for order accuracy, inspects every part for damage and quality, compares parts ordered from the repair estimate to the actual damaged parts for accuracy Tracks all parts for each job, compares to the repair supplement written, and communicates that information to the technician or production manager Oversees all parts received for each repair job Checks for order accuracy, inspects every part for damage and quality, compares parts ordered from the repair estimate to the actual damaged parts for accuracy Tracks all parts for each job, compares to the repair supplement written, and communicates that information to the technician or production manager



Serafini Nissan Volvo

• Vestal, NY

• Shipping and Receiving Clerk

  • Aug 2016 - Jan 2017

  Responsible for receiving in all parts for dealership parts department – verifying shipment accuracy, putting part numbers and quantities into inventory through the computer database Communicating special order part arrivals for both parts customers and dealership service department Assisting with part pricing quotes through various vehicle diagrams and parts schematics Packaging and shipping all parts to both the manufacturer and parts customers Checking order manifests with incoming shipments of parts on a daily basis for accuracy, also helping to maintain organization in the parts room Show less



Gault Chevrolet Co., Inc.

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Automotive Service Writer

  • Jun 2016 - Aug 2016

  ***Same Description and Responsibilities as Service Writer for Nissan/Volvo*** ***Same Description and Responsibilities as Service Writer for Nissan/Volvo***



Serafini Nissan Volvo

• Vestal, NY

• Automotive Service Writer

  • Apr 2013 - May 2016

  Certified by Nissan Motor Corp thru 2016 – for vehicle preventative maintenance services (oil changes, tire rotations, brake and tire replacement, and similar maintenance) Consistent high levels of customer satisfaction – received award for Top 100 Service Advisors in country for level of customer service during 2014 “Cover the Bases” advisor program Approximate total parts/labor sales by year: 2013 - $ 571,350; 2014 - $623,542; 2015 - $572,485 Experience dealing with diagnostic, vehicle repair, manufacturer recall, and warranty repairs - have basic working knowledge of various automobile systems (brakes, air conditioning, charging system, and others) Writing up and coding of labor operations on vehicle repair orders; determining warranty repair claims through follow up with insurance companies and through Nissan/Volvo systems; ensuring to give accurate repair cost estimates to customers and obtaining authorization for repair Show less



The Hertz Corporation

• New Zealand
• Travel Arrangements
• 300 - 400 Employee

• Location Manager

  • Jul 2011 - Apr 2013

  Manage administration duties such as extending current rental agreements through insurance companies; checking vehicles for preventative maintenance service miles; transportation of cars to body shops/service centers/main vehicle pool hub; checking and approving back office daily reports of business to track errors in contracts, handling of cash and daily balance of cash received, credit card authorizations, scheduling of employees for both airport locations, calculation and entering of payroll Supervising of approximately 20 employees – sales coaching training involving teaching of service-based sales approach to maximize optional services sales revenue Management of operations as a whole – supply inventory monthly ordering where needed, redesigning/re-tooling aspects of processes involved in operations to provide maximum customer service and product value (example, vehicle condition rating chart for vehicle service attendants) Responsible for setting up/completing rental transactions, managing fleet needs and maximizing vehicle utilization of current idle fleet, handling customer concerns/complaints with highest level of professionalism Rate canvassing to check competition availability/prices to ensure company is matched on rates to generate maximum reservation growth – also to plan for availability and fleet needs when competition in sold out status Show less



Hertz Local Edition

• United Kingdom
• Advertising Services
• 400 - 500 Employee

• Manager Trainee

  • Oct 2009 - Jun 2011

  Responsible for setting up/completing rental transactions, managing fleet needs and maximizing vehicle utilization of current idle fleet, handling customer concerns/complaints with highest level of professionalism Training received applied to running business operations, outside sales calls to accounts, learning the sales techniques required to train future employees as a manager Promoted to Airport Location Manager June 2011 and moved from Hertz Local Edition to Hertz airport operations Show less