Experience

Sophelle

• Business Consulting and Services
• 1 - 100 Employee

• Senior Retail Solutions Consultant

  • Jun 2015 - Present

  • Maintaining, supporting and troubleshooting Retail Environments including Point of Sale, Polling and Back Office Functionality for specialty retailers including Coach, J. Jill and Steve Madden. • Assist in implementing critical retail applications, including point-of-sale and payment solutions. • Assist with quality assurance testing for retail solutions. • Maintaining, supporting and troubleshooting Retail Environments including Point of Sale, Polling and Back Office Functionality for specialty retailers including Coach, J. Jill and Steve Madden. • Assist in implementing critical retail applications, including point-of-sale and payment solutions. • Assist with quality assurance testing for retail solutions.



Big m inc.

• Business Consulting and Services
• 100 - 200 Employee

• Manager of Store Systems

  • Jul 1997 - May 2014

  • Supervisory responsibility for 135 stores, 3-division point of sale department. Accountability includes the following Manage help desk and personnel including scheduling Develop and maintain staging, installation and training documents Manage implementation of new store openings including hardware, software, communication, documentation and training requirements. Evaluate, negotiate and purchase store system hardware, software and related services. • In 2012 managed implementation and rollout of Epicor Store 6 POS Store System including: o All aspects of implementing and testing including o POS o Hardware o Data collect o Tax tables o PLU/update/Promo files o Store parameter files • Knowledge of Epicor’s Application Builder tool • Managed implementation and rollout of SAP/Triversity system including: • Functional specifications o All aspects of implementing and testing including o POS o Hardware o Data collect o Tax tables o PLU/update/Promo files o Store parameter files • Knowledge of Triversity’s Configurator tool • Directed chain wide automated markdown tag labeling system roll out utilizing Avery Dennison Monarch Ultra handheld computer Markdown Guns. • Managed Gift card program implementation from functional specifications through implementation. • Directed chain wide implementation of store VPN communication network including installation procedures and home office support systems. Took part in the RFP and vendor selection. • Implemented PCI mandated changes at store level to ensure data security and encryption standards were met. Managed the secure storage requirements for store data at host.



NCR

• Systems Engineer

  • 1987 - 1997

  • Managed and implemented multi-million dollar store system rollouts. • Provided technical and consulting assistance to develop and implement storewide information architectures. • Developed staging and installation documents and procedures. • Worked with retail customers to developed functional specification documents for store PC register systems • Developed creative solutions utilizing NCR and third party products. • Managed and implemented multi-million dollar store system rollouts. • Provided technical and consulting assistance to develop and implement storewide information architectures. • Developed staging and installation documents and procedures. • Worked with retail customers to developed functional specification documents for store PC register systems • Developed creative solutions utilizing NCR and third party products.