Experience

Third Sector Network

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Self Employed

  • Mar 2021 - Present



Clockwise Credit Union

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Business Growth Management Team

  • Sep 2014 - Present

  Key member of a team responsible for developing the growth of the business in terms of new customer engagement. My specific role is to lead on networking with local legislators, partner organisations and prominent figures in the Leicestershire community. Aiming to help build relationships from the ground up, successfully lobby key figures and strengthen partnerships. Also company lead on all media work with an extensive number of appearances on regional and national TV and radio including the BBC and various regional media outlets.



Torse Ltd

• Pricing Manager

  • May 2011 - Dec 2013

  Responsible for sourcing UK energy pricing on behalf of business clients. This was then formulated to create bespoke quoting for our clients. Working directly with clients and energy suppliers was a fundamental element of the work and maintaining good working relations and a proficient system of action was essential.My role included a more in-depth and analytical element in regards formulating bespoke energy quotes for larger multi-site clients.The role ended as I relocated.



H.M Department of Work & Pensions

• Financial Assessor

  • Nov 2009 - May 2011

  My role involved two separate roles during my time working at the DWP. My initial role was to assess the ongoing eligibility of claimants of Jobseekers Allowance. This involved rolling face-to-face interviews with claimants, questioning them about job seeking activity, requesting and then examining material evidence and then putting together a (rolling) assessment and verdict as to their continued eligibility. Subject to this assessment I was then responsible for authorising the release of funds.My role later moved to a more initial (but more senior) phase of this process. I was responsible for handling initial applications for various forms of benefits. This again involved face-to-face interviews that followed written applications. This was a more varied and in many ways challenging role as it involved more forms of benefits so a much wider range of understanding was required. Also, whilst my previous role was with people already eligible and claiming, this role involved declining a number of applications. The challenges with this role was analysing what were at times exceptionally complicated claims involving people who were at times in states of desperation and some distress. There were language barriers (translation services were extensively used) and also occasional risk when dealing with aggressive or volatile customers.I feel I developed and honed exceptional customer service skills in these roles, as was required.



James Green Publishing

• Editorial Assistant

  • Nov 2005 - Jan 2008

  This was a rolling commission of varying content. My tasks included web design, content editing, commissioning work, proof-reading and business planning.There was extensive IT related work using such specialist programmes as Microsoft Publisher Pro and Dreamweaver Web Design.This role was largely autonomous, working to set deadlines within my own organisational structure.This role ended when the business was rolled up due to multiple retirements.