Joe Gabriele
National Director, Broker Relations at LegalShield/IDShield- Claim this Profile
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Bio
Julie Widrow
Joe and I worked together to develop a job rotation for an employee of his who had an interest in exploring a career in marketing. Joe recognized the importance of leveraging employee talent for the benefit of the organization and played a key role in the development of a permanent position for this employee here at AAA that leverages his interests and talent. Our marketing department has benefited greatly from Joe's commitment to employee retention.
Anne Lipsitz
Joe is a passionate visionary leader who leads by example and enthusiastically encourages those that work for and with him to be their personal best and achieve greatness. No task seems impossible when Joe is in charge, he is a creative, innovative solution oriented decision maker who works tenaciously on doing all he can to deliver an exceptional customer experience. Joe shares his knowledge generously and anyone who works with him improves and grows because of his influence.
Julie Widrow
Joe and I worked together to develop a job rotation for an employee of his who had an interest in exploring a career in marketing. Joe recognized the importance of leveraging employee talent for the benefit of the organization and played a key role in the development of a permanent position for this employee here at AAA that leverages his interests and talent. Our marketing department has benefited greatly from Joe's commitment to employee retention.
Anne Lipsitz
Joe is a passionate visionary leader who leads by example and enthusiastically encourages those that work for and with him to be their personal best and achieve greatness. No task seems impossible when Joe is in charge, he is a creative, innovative solution oriented decision maker who works tenaciously on doing all he can to deliver an exceptional customer experience. Joe shares his knowledge generously and anyone who works with him improves and grows because of his influence.
Julie Widrow
Joe and I worked together to develop a job rotation for an employee of his who had an interest in exploring a career in marketing. Joe recognized the importance of leveraging employee talent for the benefit of the organization and played a key role in the development of a permanent position for this employee here at AAA that leverages his interests and talent. Our marketing department has benefited greatly from Joe's commitment to employee retention.
Anne Lipsitz
Joe is a passionate visionary leader who leads by example and enthusiastically encourages those that work for and with him to be their personal best and achieve greatness. No task seems impossible when Joe is in charge, he is a creative, innovative solution oriented decision maker who works tenaciously on doing all he can to deliver an exceptional customer experience. Joe shares his knowledge generously and anyone who works with him improves and grows because of his influence.
Julie Widrow
Joe and I worked together to develop a job rotation for an employee of his who had an interest in exploring a career in marketing. Joe recognized the importance of leveraging employee talent for the benefit of the organization and played a key role in the development of a permanent position for this employee here at AAA that leverages his interests and talent. Our marketing department has benefited greatly from Joe's commitment to employee retention.
Anne Lipsitz
Joe is a passionate visionary leader who leads by example and enthusiastically encourages those that work for and with him to be their personal best and achieve greatness. No task seems impossible when Joe is in charge, he is a creative, innovative solution oriented decision maker who works tenaciously on doing all he can to deliver an exceptional customer experience. Joe shares his knowledge generously and anyone who works with him improves and grows because of his influence.
Credentials
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RI Life & Health / Property & Casualty License
State of Rhode IslandJan, 1992- Sep, 2024
Experience
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LegalShield/IDShield
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United States
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Legal Services
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100 - 200 Employee
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National Director, Broker Relations
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Jun 2017 - Present
Responsible for leading LegalShield/IDShield's relationships with the country's largest national insurance brokers and their corresponding corporate client groups (many Fortune 500) employing from 2 to 75,000-plus employees. Deliver increasing employee participation and the highest levels of service for LegalShield & IDShield to hundreds of thousands of members. LegalShield Home Office is in Ada OK, but I am remote from Providence, Rhode Island. Responsible for leading LegalShield/IDShield's relationships with the country's largest national insurance brokers and their corresponding corporate client groups (many Fortune 500) employing from 2 to 75,000-plus employees. Deliver increasing employee participation and the highest levels of service for LegalShield & IDShield to hundreds of thousands of members. LegalShield Home Office is in Ada OK, but I am remote from Providence, Rhode Island.
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CVS Health
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United States
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Wellness and Fitness Services
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700 & Above Employee
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Director, Central Pharmacy Services Call Center
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Jun 2016 - Jun 2017
Responsible for operational excellence & strategic direction of CVS call center's workforce management, outsourcing, technology, and project management, servicing CVS.com, CVS Photo, & Pharmacy / Pharmacy Records Customers. Scope of approx 2M customer interactions annually. Responsible for operational excellence & strategic direction of CVS call center's workforce management, outsourcing, technology, and project management, servicing CVS.com, CVS Photo, & Pharmacy / Pharmacy Records Customers. Scope of approx 2M customer interactions annually.
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Mercer
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Portugal
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IT Services and IT Consulting
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Principal - Site Leader, Benefits Administration / Participant Services Call Center
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Sep 2014 - Jun 2016
Call Center Site Leader for Mercer's 401K / Pension / Health & Benefits, responsible for approx 400 representatives & leadership team in delivering and executing on an Excellent Customer / Participant Experience for 3M phone calls per year from 400 clients, many of them Fortune 500 clients. Aggressively & successfully manage to exceed Service Level Agreements while concurrently, intensely, optimizing resources. Call Center Site Leader for Mercer's 401K / Pension / Health & Benefits, responsible for approx 400 representatives & leadership team in delivering and executing on an Excellent Customer / Participant Experience for 3M phone calls per year from 400 clients, many of them Fortune 500 clients. Aggressively & successfully manage to exceed Service Level Agreements while concurrently, intensely, optimizing resources.
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AAA Southern New England
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United States
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Truck Transportation
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Managing Director, Consolidated Call Center Operations, Automotive Services & Membership
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Oct 2012 - Sep 2014
Strategy, execution, & delivery of totally outstanding member service and sales results through the excellent performance of 420+ call center individuals in 24 X 7, 365 environment. Principal focus on Road Service, Membership, & Driving School with a scope of > 3M annual customer calls and >150,000 new annual membership sales, as well as lead generation responsibilities for Financial Services, Glass, and other club products. Strategy, execution, & delivery of totally outstanding member service and sales results through the excellent performance of 420+ call center individuals in 24 X 7, 365 environment. Principal focus on Road Service, Membership, & Driving School with a scope of > 3M annual customer calls and >150,000 new annual membership sales, as well as lead generation responsibilities for Financial Services, Glass, and other club products.
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MetLife
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United States
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Insurance
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700 & Above Employee
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Assistant Vice President, Direct Sales - Customer Sales & Service Group
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Oct 2010 - Oct 2012
Responsible for the excellent results of a team of 200+ direct sales professionals in an inbound & outbound call center environment. Directly responsible for sales objective range of >$150M in premium per year. Leader of product, marketing, process, & delivery strategy and execution. Focal contact point for internal and external business partners in a matrix organization. Champion for continuous operational excellence. Site Leader for Business Continuity / Disaster Recovery.
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Director of Sales Strategy & Emerging Markets
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Apr 2007 - Oct 2010
Responsible for mid to long-term strategic direction of Auto & Home business. Extensive work on product development, sales strategy, state / account / product selection & management, new markets / processes / tools / vendor relationships, etc.
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Director Of Sales / Sales Planning
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Sep 2004 - Apr 2007
Director, owner, and developer of annual sales objectives for the MetLife Group Auto & Home business. In partnership with sales, pricing, UW, and state management teams, developed integral KPI metrics (closing rates, state & account penetration objectives, etc) to support successful execution of annual and 3-to-5 year business plans.
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Various Call Center Positions, MetLife Call Center
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Sep 1992 - Sep 2004
Starting as a multi-time Leader's Conference Call Center phone sales rep, progressed rapidly through the organization as Business Analyst, Supervisor, & ultimately Leader of the Warwick, RI Direct Sales call center with responsibility for approx 100 sales consultants / team leads / supervisors. Scope of 300K-350K calls and $50M-$60M in premium per year. Annually exceeded team sales objectives, lauded for excellence in execution and achievement of results through superior people management.
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Education
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Providence College
Marketing, Management -
Cranston East
Community
