Experience

Magnus Title Agency

• United States
• Real Estate
• 100 - 200 Employee

• Escrow Officer

  • Mar 2020 - Present



Hash Kitchen

• United States
• Restaurants
• 1 - 100 Employee

• General Manager

  • Feb 2020 - Mar 2020



CENARIO'S PIZZA, INC.

• United States
• Restaurants

• Operator

  • May 2017 - Feb 2020

  • Hired to turn around a restaurant that was losing money and to hire & develop managers for two other restaurants in the concept. Turned over the management team at the failing site, changed the culture of the staff & restaurant by putting the focus on the guest and building morale with the staff. The restaurant is now currently in the black and comp store sales are up 17% over last year. • Sales increase due to grass roots marketing over the first 1.5 years of daily visits to local businesses with menus & a gift cards to come try the restaurant under new leadership. Also visiting 7 local hotels weekly, that are within 2 miles of the restaurant, dropping off menus, coupons & food to the front desk staff, while asking for their support when guests want pizza delivered or a place to dine out. • Conducted all manager interviews for the company, including working interviews. Trained and developed managers for 3 units. • Responsible for all employee and manager written performance reviews & applicable pay increases. • Aloha, Menulink, Micros, Foodtech & Hot Schedules experienced. Show less



Zoes Kitchen

• United States
• Restaurants
• 500 - 600 Employee

• General Manager

  • Apr 2012 - May 2017

  • Hired to replace an underperforming General Manager with the goal of improving weekly sales of this 72 seat fresh and healthy, cook-to-order concept. Sales volume at time of hire ranged from $23K-$27K per week; current weekly sales volume is in excess of $32K. • Manage day-to-day operations with highest EBITDA of all five (5) Phoenix Area Zoes restaurants. Responsibilities include: analysis and monthly discussion of Profit & Loss with Regional Operator and Regional VP, develop staff and other managers, conduct weekly inventory counts and place food orders. • Increased sales revenues is a direct result of coaching and developing staff, defining and implementing business standards that first and foremost lead with a “guest-first mentality”, ensure kitchen staff adheres to all recipe specs with proper execution and a commitment of ensuring guests leave happy with the desire to return for another meal. • Sales and business development efforts are focused on “four-walls marketing” and proper execution of high volume catering sales to ensure guest retention and growth. • Conduct employee and subordinate managers’ employee performance reviews; 22 employees. Show less



Chili's

• United States
• Restaurants
• 700 & Above Employee

• Manager

  • Aug 2010 - Apr 2012

  • Managed daily restaurant operations with 65 employees. Entrusted with cash deposits and analyzed and evaluated Profit & Loss statements. Hired, trained, coached and developed all levels of employees, held accountable for employee growth and retention, documented performance issues with the goal of turning around performance, but enforcing terminations when necessary and conducted bi-annual performance reviews. Enforced 100% table visits to ensure guest satisfaction, lead staff meetings, performed routine kitchen line checks, ordered and received food, beverages and supplies, and closely monitored daily, weekly and monthly cleaning of facility. Show less



Nordstrom

• United States
• Retail
• 700 & Above Employee

• General Manager

  • Aug 2008 - Jun 2010

  • Upon hire, the Las Vegas location comp sales were negative; -20%. Next 13 months, comp sales were up; +9%. Comp store sales finished as the number one department for the Vegas location for Fiscal Year 2009 and by mid-year 2010, comp sales were +11.5%. • Beat my Cost of Sales budget by $72K, came in lower on my Hourly Labor budget by 1.83% and exceeded Bottom Line budget by $90K. Bonuses were based on Profit & Loss results; exceeded budget on all items measured and received maximum bonus potential. • Implemented best practices in: hiring, training, coaching, employee development, Profit & Loss and inventory management, and efficient scheduling while maintaining excellent customer service levels. • Trained entire Front of House staff on new system; Aloha RPOS. Show less



1st Usa Realty Professionals

• United States
• Advertising Services
• 1 - 100 Employee

• Realtor

  • Jan 1999 - Oct 2006