Joe Duarte

Sales Associate at Harborside Health Center San Jose
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Contact Information
us****@****om
(386) 825-5501
Location
US
Skills

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Bio

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Experience

  • Harborside Health Center San Jose
    • Alternative Medicine
    • 1 - 100 Employee
    • Sales Associate
      • Aug 2016 - Present

  • Cisco Systems Inc
    • San Francisco Bay Area
    • CMS MeetingPlace Helpdesk Lead/Escalations Manager
      • Sep 2005 - Feb 2016

      Promoted in 2006 due to proven customer service skills and high regard from help desk agents. Handle remote call center agents and customers, answering high volume of requests for assistance via phone, email, chat, and web conferences. Handle 100+ technical cases monthly, consistently meeting high service standards. CMS MeetingPlace Premium Services/Escalations Group Promoted in 2006 due to effective customer communication skills, able to grasp customer needs. Troubleshooting web issues and resolving problems quickly for high end meetings. Handled escalations promptly and appropriately, per best practice policies.

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