Assistant Accountant

• Aug 2022 - Present

Trainee Accounts Technician

• Oct 2020 - Aug 2022

Associate manager

• Nov 2018 - Oct 2020

Manage a team of tech specialists providing Point of Sale training and technical support to merchants. Manage a team of tech specialists providing Point of Sale training and technical support to merchants.

Document Services Team Leader

• Nov 2017 - Nov 2018

manage a client facing, professional legal document services team responsible for the production and checking of documents set to the highest standards. My duties include: • Advise, guide and coach the team in the production, checking and proofreading of complex documents. • maintaining high performance of team members using internal performance development procedures and policies, including 1-1s, CPD reviews and appraisals. • Ensuring that new staff are properly inducted into the department, appropriate training has been given and reviews are regularly carried out to ensure progress is being made in the way that the department would expect. • Deputising for the Document Manager and / or Senior Document Centre Manager, and to act as a representative of the department as and when necessary. • Handling of complaints and recommend appropriate solutions or escalate if necessary. • Maintaining relationships with business partners around the world both internally and externally via our outsourcing clients. Ensuring a focus on communication and a high level of professionalism at all times. • Working with the teams to identify areas where processes or procedures can be improved and liaise with colleagues and managers in order to introduce and implement them. • Monitoring team performance in relation to defined service levels and adapt work plans to facilitate meeting required performance targets. • Travel between office locations in London and Belfast for quarterly review meetings and special projects when required. Show less

Employee Relations Team Leader

• Feb 2015 - Nov 2017

My most recent role at Capita was as the Employee Relations Team Leader after progressing through the company. I have managed various team, always developing new and existing staff to ensure deadlines are met while maintaining client satisfaction. As an ER team lead my responsibilities included: • To manage a client facing, professional ER team responsible for the delivery of case management and advisory services to client HR / line management. • Involved in formation of new department, including recruitment of staff, development of procedures, testing workflow systems and liaising with HRBPs to ensure a standard approach across the business. • To ensure that all relevant SLAs / KPIs are met consistently on an individual, team and service basis. • Ensure that all relevant systems are populated with accurate and timely information to allow robust delivery of case management / advisory services. • To support the service lead on client relationship management issues / complaints management and provide the client with service reports via monthly governance. • To ensure all team members are fully trained, continually updated, and operate in a consistent manner within a structured framework that takes full account of relevant legislation, current policies and procedures etc. • To ensure the allocation of work is managed effectively and that electronic systems are used appropriately to ensure a complete audit trail is held regardless of the source of input. • To develop and maintain a positive and motivated team and work with team members to fulfil both individual and team responsibilities. • To contribute to development of individual team members via participation in training activities, ongoing coaching and agreeing personal objectives. • To monitor team performance in relation to defined service levels and adapt work plans to facilitate meeting required performance targets. Show less