Joe Chan

System Engineer at Canon Singapore Pte Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
SG
Skills

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Credentials

  • Microsoft Excel 2013 (Advanced)
    ICDL Asia
    Oct, 2019
    - Nov, 2024
  • Core Solutions of Microsoft Lync Server 2013
    Advantus
    Jan, 2017
    - Nov, 2024
  • PRINCE2 Foundation
    APMG International
    Jan, 2012
    - Nov, 2024
  • ITIL v3 Foundation for IT Service Management
    HP Education Services
    Jan, 2010
    - Nov, 2024
  • Project Management Fundamentals
    International Institute for Learning
    Jan, 2008
    - Nov, 2024
  • ITIL v2 Foundation for IT Service Management
    APMG International
    Jan, 2001
    - Nov, 2024

Experience

  • Canon Singapore Pte Ltd
    • Singapore
    • IT Services and IT Consulting
    • 400 - 500 Employee
    • System Engineer
      • Mar 2016 - Present

      · I am the service owner for Microsoft Lync Enterprise Voice and Microsoft Teams in the Asia region involving Service Delivery Management, Project Management and Vendor Management. My primary role as the service owner is to possess a strong understanding of our voice network topology and to ensure a high availability of our voice services by working closely with our vendors. My responsibilities also include user administration and server configuration using VMware tool, providing support to our Helpdesk team and engineers from the Asia region countries, and conducting regular townhall trainings to our end users. · My secondary role as the global administrator in the region is to ensure strict compliance on the system and user configuration in the Microsoft Azure portal. Experience in performing administration in Microsoft Azure Active Directory and Exchange 365. Possess fundamental understanding on networking products from Checkpoint, F5 and Palo Alto. · In Project Management, I am involved as a coordinator in the implementation of the voice solution in the Asia region countries. Experience in deploying voice solutions provided by vendors from Microsoft, AudioCodes, and Polycom. I am also involved as a key stakeholder in several projects which includes Microsoft Exchange migration to Microsoft 365.

  • Agape Enterprise Pte Ltd
    • Singapore
    • Telecommunications
    • 1 - 100 Employee
    • Project Engineer
      • Oct 2014 - Feb 2016

      · I have 2 roles in my portfolio involving Voice Support and Project Management. · In Voice Support, I worked as a L2 engineer providing remote and onsite support to our clients on their Alcatel-Lucent voice servers and phones. · In Project Management, I am involved as a coordinator in planning and implementing Alcatel-Lucent servers and phones to our clients. My responsibilities also include conducting from small to large audience size trainings to our clients. · I have 2 roles in my portfolio involving Voice Support and Project Management. · In Voice Support, I worked as a L2 engineer providing remote and onsite support to our clients on their Alcatel-Lucent voice servers and phones. · In Project Management, I am involved as a coordinator in planning and implementing Alcatel-Lucent servers and phones to our clients. My responsibilities also include conducting from small to large audience size trainings to our clients.

  • Radiance Communications Pte Ltd
    • Singapore
    • Telecommunications
    • 1 - 100 Employee
    • Client Services Manager
      • Mar 2014 - Sep 2014

      · I am handling the sales and maintenance services for about 60 corporate clients in Singapore on products and solutions which includes Avaya, Mitel and Microsoft Lync. My role is to generate new sales lead as well as upselling and renewal of the maintenance service of our existing clients. · I am handling the sales and maintenance services for about 60 corporate clients in Singapore on products and solutions which includes Avaya, Mitel and Microsoft Lync. My role is to generate new sales lead as well as upselling and renewal of the maintenance service of our existing clients.

  • Nokia
    • Finland
    • Telecommunications
    • 700 & Above Employee
    • Senior IT Specialist
      • Nov 2005 - Oct 2013

      · I have several regional roles in my portfolio involving Service Delivery Management, Project Management and Vendor Management on our voice services.· In Service Delivery Management, I am managing our L2 support teams in our APAC countries as well as our regional Call Centre team in ensuring a consistent delivery of our voice services to our end users in APAC.My role is to monitor the ITSM tickets making sure the SLAs are achieved, ensuring the support process is in place, root cause analysis and monthly metric reporting.My responsibilities also include creating and updating the processes and support documentations, performing monthly financial charges of the mobile/landline to all cost centers in APAC and conducting regular trainings to our end users on our voice services.· In Project Management, I am involved as a coordinator in the implementation of the IP telephony, video conferencing systems and Microsoft OCS solutions in APAC.Experience in deploying voice solutions provided by vendors from Nortel, Avaya, Cisco, and Polycom.My role is to work closely with our internal and external stakeholders to ensure a smooth deployment of our voice services in APAC.

    • Team Leader, IT Specialist
      • Mar 1999 - Oct 2005

      · I have started as a specialist moving up to a Team Leader leading the L2 support teams in our APAC countries to provide hardware and software support to our end users.Using my technical knowledge and experience, my role is to help the L2 support teams to support our end users efficiently.I am involved as a project stakeholder in implementing our first regional Call Centre in Singapore to support our end users in APAC.My responsibilities also include asset management, monitoring the service level, and conducting regular trainings to our end users.

  • Singapore Technologies
    • Singapore
    • Team Leader, Software & Tech Support
      • Jan 1997 - Nov 1998

      · I have started as a technical support member moving up to a Team Leader leading a technical team involving several Microsoft Windows operating system migration projects. My role is to provide technical support and assignment of tasks to our technical team members. · I have started as a technical support member moving up to a Team Leader leading a technical team involving several Microsoft Windows operating system migration projects. My role is to provide technical support and assignment of tasks to our technical team members.

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