Experience

Legatics

• United Kingdom
• Legal Services
• 1 - 100 Employee

• Engagement Manager

  • May 2023 - Present

  London, England, United Kingdom Legatics is disrupting the legaltech industry with a smarter way to manage transactions - increasing efficiency for law firms of all size.



GatherContent by Bynder

• Netherlands
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Dec 2021 - May 2023

  GatherContent enables content creation teams to eliminate content chaos; streamline collaboration, monitor your workflow and create with ease. I was the sole CSM at Gathercontent pre acquisition, and moved into an AE/Product Specialist role post, monitoring trials, converting sales, training (both internal and external) and delivering workshops (internal and external). Also helped build and scale automated cadences for sales and marketing - secured a top 8 retail chain, a leading private… Show more GatherContent enables content creation teams to eliminate content chaos; streamline collaboration, monitor your workflow and create with ease. I was the sole CSM at Gathercontent pre acquisition, and moved into an AE/Product Specialist role post, monitoring trials, converting sales, training (both internal and external) and delivering workshops (internal and external). Also helped build and scale automated cadences for sales and marketing - secured a top 8 retail chain, a leading private healthcare provider and managed some of the largest content agencies in the world. Show less



VerseOne Group

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Account Manager - Customer Success

  • Dec 2020 - Dec 2021

  Woking, England, United Kingdom VerseOne Group is a multi-disciplined product and services organisation providing cutting edge digital transformation solutions to the NHS, Social Housing and the wider market. As a new department in a growing business, I naturally have to wear many hats - however my core responsibilities and achievements are: - Maintaining consistent and valuable monthly contact across 100+ business in both Public Housing and the NHS - Took ownership of our contact process, introducing new… Show more VerseOne Group is a multi-disciplined product and services organisation providing cutting edge digital transformation solutions to the NHS, Social Housing and the wider market. As a new department in a growing business, I naturally have to wear many hats - however my core responsibilities and achievements are: - Maintaining consistent and valuable monthly contact across 100+ business in both Public Housing and the NHS - Took ownership of our contact process, introducing new Annual Review Call templates. - Built contact cycle with new and relevant milestone markers across the companies contract, with an aim to increase retention and length of stay. - Introduced CSAT, NPS and CE scoring - Cross and upselling smaller modules, and creating an effective channel internally to handle larger projects. - Took on responsibility of new tier structure for accounts based on bandwidth. Show less



Patsnap

• Singapore
• Software Development
• 200 - 300 Employee

• Account Manager - Customer Success

  • Oct 2019 - Oct 2020

  London, United Kingdom Patsnap is a hyper growth SaaS solution that uses the power of Patent data to enable everyone from engineers to investors. Account Manager/Customer Success Manager for the SMB/Tech Touch tier of accounts. Across my year at PatSnap, we mainly focused on increasing revenue from previously undersold accounts, personally adding a 5% net spend in a tricky area due to company funding and COVID-19 issues. Some of my responsibilities included: - Managing over 120 accounts, from pre… Show more Patsnap is a hyper growth SaaS solution that uses the power of Patent data to enable everyone from engineers to investors. Account Manager/Customer Success Manager for the SMB/Tech Touch tier of accounts. Across my year at PatSnap, we mainly focused on increasing revenue from previously undersold accounts, personally adding a 5% net spend in a tricky area due to company funding and COVID-19 issues. Some of my responsibilities included: - Managing over 120 accounts, from pre funding start ups to billion dollar brands - Conducting Annual Review calls to unlock more value and insights into customers - Identifying Cross and Upsell opportunities for us to bring in more revenue - Own the full renewal process, from outreach to close - Conduct effective onboarding calls that ensured early adoption from clients - Identify red flags and appropriately direct the right team in to gain confidence back - Increased net spend to 105% over the year Show less



Metamark UK Ltd

• United Kingdom
• Manufacturing
• 1 - 100 Employee

• Account Manager

  • May 2018 - Oct 2019

  Woking Metamark is a leading manufacturer and supplier of digital print materials to the wide format industry. I managed accounts within both the South West and certain areas of the South East. - Personally managed over 350 businesses - Deployed an aggressive "land and expand" campaign that saw my area go from bottom of the pack to one of the most valuable. - Built relationships that enabled growth from 100s of customers. Achievements in role: First… Show more Metamark is a leading manufacturer and supplier of digital print materials to the wide format industry. I managed accounts within both the South West and certain areas of the South East. - Personally managed over 350 businesses - Deployed an aggressive "land and expand" campaign that saw my area go from bottom of the pack to one of the most valuable. - Built relationships that enabled growth from 100s of customers. Achievements in role: First Year: Q1 -118% of target - Q2 - 119% of target - Q3 - 118% of target - Q4 - 119 % of target. 69.9% growth in revenue vs. previous year 21.3% growth in number of accounts spending vs. previous year. 41.5% growth in average account spend vs. previous year Year Two: Q1: - 122.6% of target 48.4% growth on Y1 sales, 6.4% increase in accounts spending, 41.8% increase in account average spend. Show less



Chameleon-i Recruitment Software

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager

  • Apr 2013 - Apr 2018

  Joined Remedy HCMS to help promote their cloud based (SaaS) recruitment software, Chameleon-i. Also selling Website design services to clients on Self-build, Template and Bespoke levels. Advising clients with support and taking feedback from agencies. Looking after social media networking (Twitter, Facebook, G+)



Self Employed

• Musician/Odd jobs

  • Dec 2010 - Apr 2013

  Living the life of luxury travelling in an LDV van around the country. Working for people and companies here and there.



Azzurri Fives Ltd.

• Sales Executive

  • Apr 2010 - Dec 2010

  Hired in the capacity of a sales-executive. Identifying key demographics and executing sales strategies through the means of Cold Calling, Canvassing, Selling to previous clients. Generating and marking leads.