Experience

City West Commercials: Mercedes-Benz

• United Kingdom
• Truck Transportation
• 1 - 100 Employee

• Head of Truck Aftersales

  • Nov 2022 - Present

• Depot Manager

  • Dec 2017 - Nov 2022



Rowcliffes

• United Kingdom
• 1 - 100 Employee

• Aftersales Manager

  • Jun 2017 - Nov 2022



City West Commercials: Mercedes-Benz

• United Kingdom
• Truck Transportation
• 1 - 100 Employee

• Workshop Manager

  • Jun 2016 - Jun 2017

  - Deputy site manager.- Coaching and developing staff- Achieving SLA's workshop and depot based.- Monitoring monthly targets and driving invoicing performance. - Running a workshop team of 12 technicians, mobile and workshop based.- MOT 100% pass rate (YTD)- Ensuring paperwork at required levels for warranty audit pass.- PDP for each technician.- Implementing new process to ensure workshop is as effective and efficient as possible- Payroll- P&L support- Working with all areas of Aftersales to ensure an exceptional service is offered to our customers Show less

• Workshop Controller

  • Feb 2015 - Jun 2017

  - Running a workshop team of 12 technicians, mobile and workshop based.- MOT 94% pass rate.- Ensuring paperwork at required levels for warranty audit pass.- PDP for each technician.- Coaching and developing staff- Implementing new process to ensure workshop is as effective and efficient as possible.

• Senior Service Advisor

  • Jul 2011 - Jun 2015

  My responsibilities included:Customer service.Meeting and exceeding customer expectations on a daily basis.Working to time line scales and targets.Teamwork.Process improvement and implementation.Developing and supporting colleagues and team members.

• Senior Service Administrator

  • Jun 2014 - Feb 2015

  My responsibilities include:Overseeing a small team.Working to a set target and motivating the team to achieve the results needed.Guiding and supporting team members from other departments using the knowledge I have gained over the last 12 years in the motor trade.Monitoring and controlling WIP (Work in progress), reducing WIP by 75% in 4 months.Recognising potential ‘Financial self harm’ and reacting to prevent it.Working closely with management to implement new process and to deliver a strong consistent performance.Monitoring and hitting KPI's.Analysing results and performance and reacting where required to prevent targets being missed. Show less



Volkswagon Exeter

• Service advisor

  • Nov 2010 - Jul 2011



PLYMSTOCK COMMERCIALS LIMITED

• Transportation/Trucking/Railroad

• Process Development Specialist

  • Jun 2009 - Nov 2010



Renault Trucks

• Motor Vehicle Manufacturing
• 700 & Above Employee

• Service advisor

  • 2005 - 2009