Experience

Curasi Realty

• United States
• Real Estate
• 1 - 100 Employee

• Licensed Real Estate Salesperson

  • May 2019 - Present



Aptos Retail

• United States
• Software Development
• 500 - 600 Employee

• Sr. Manager, Distribution Services

  • Nov 1995 - Aug 2018

  • Overall operational and financial responsibility for all aspects of a modern, high-volume technology distribution center in a 55k sq. ft. facility with an inventory value of approximately $12m. • Managed a staff of up to 75 including three full time managers and three supervisors, technical engineers and corporate purchasing agents. • Responsible for the forecasting and budgeting of over $3.5m in annual revenue while maintaining an acceptable margin. • Create, review and approval of contracts for hardware maintenance, new client rollout and depot services programs • Responsible for all yearly employee performance reviews and goals, determined staffing needs, interviewed, hired, and administered employee corrective actions and terminations when appropriate. • Management of all corporate assets and client owned equipment including lot and serial number tracking to the component level. • Managed a hardware Evaluation and Repair operation for multiple clients utilizing internal staff and third party vendors generating in excess of $150,000 annual revenue. • Developed custom packaging and shipment solutions ensuring systems arrived on site, on time with zero defects utilizing Sealed-Air Instapak technology. • Managed on-site installation and commissioning of PC based point of sale systems • Provided solutions for PCI compliant decommissioning of legacy equipment including asset recovery and responsible e-waste disposition • Provided technical system integration across a variety of POS hardware platforms • Establish and manage relationships with software vendors and service providers to encourage partnership, maximize quality of support and Return on investment. • Negotiate new business relationships and investigate new opportunities for efficiency and cost reductions • Ensure adherence to PCI Rules and regulations • Provide leadership and mentor direct reports to help them to succeed at their goals. • Effectively manage change Show less



Epicor

• United States
• Software Development
• 700 & Above Employee

• Manager, Store Support (Helpdesk)

  • Dec 2003 - Jan 2005

  • Manage a 24/7 staff of 75 technicians, 2 managers and 5 supervisors. • Responsibilities included budgeting, forecasting, recruiting, annual reviews, corrective actions, training and all other departmental activities. • Maintain excellent client relationships through continual communication with corporate executive personnel. • Gather and analyze metrics and statistics for all clients, including call length, average wait in queue, problem resolution percentage, and adjust staff levels based on real time findings.• Work to increase revenue by offering services outside the normal course of business, and present these new offerings to perspective clients.• Negotiate 3rd party vendor contracts for hardware service and support.• Present routine departmental performance reports to executive management. Show less

• Project Manager

  • Nov 1995 - Dec 2003

  • Management of the development & Installation of In-Store systems for national retailers.• Development of detailed Project Plans utilizing Microsoft Project. • Development of detail Power Point presentations for both client informational/marketing meetings, and internal Executive client status reviews.• Tracking of customer enhancements and deficiencies through the development cycle utilizing internal tracking software. • Facilitating weekly status meetings with internal and client executive management.• Acted as catalyst in resolution of project problems and conflicts. Collaborated with customer to prioritize software issues and release control, led meetings with third-party vendors, and held weekly internal meetings to ensure benchmarks were met and obstacles were overcome.• Manage Project Team resources from beginning through completion of software development cycle and installation.• Act as escalation point for all team members on issues needing resolution.• Total client satisfaction.• Provide senior level client problem determination and support to End users.• Responsible for maintaining client documentation and research. Show less



Big V Supermarkets

• Store Manager

  • Jul 1988 - Nov 1995

  • Control of weekly ordering from various local vendors • Warehouse Inventory control • verification of Daily bookkeeping / accounting records • Personnel administration and scheduling • Manage/Perform all new Hire training • Responsible for keeping good customer relations • Trained in all facets of retail loss-prevention • Designing Displays, for best Goss Profit by sq. ft. performance. • Total financial responsibility for 50,000 sq. ft. supermarket operation generating in excess of $25m annual revenue. Show less