Experience

Playson

• Malta
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Senior Account Manager

  • Apr 2023 - Present

• Account Manager

  • Jul 2021 - Apr 2023



Nolimit City®

• Malta
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Client Account Manager

  • Feb 2019 - Jul 2021

  • Building strong relationships with all operators and providing a 1st class service to all my clients both face to face and digitally. We go above and beyond what is asked for in order to push our brand and B2B services. • Monitoring and analysing a portfolio of client’s performance using data and reports, whilst advising of potential room for improvement. • Handling operator’s day to day queries, issues, and requests. • Making sure new releases are deployed on time and are positioned with maximum exposure across all casinos. • Creating and administering promotions ranging from tournaments to cash rebates depending on a casinos market wants or needs. • Representing Nolimit City at conferences and networking events. • Creating marketing and game release promotions across operators. • Joining in on discussion about upcoming slots, giving my own opinion on pros and cons for games currently in production. Show less



Casumo

• Malta
• Gambling Facilities and Casinos
• 100 - 200 Employee

• Brand Ambassador

  • Feb 2018 - Feb 2019

  • Speaking with new and existing customer via Chats and Emails and answering questions in a timely matter with the highest of quality. • Monitoring the social media interaction with customers, including Facebook and Twitter. • Working closely with the CRM and Affiliation team to implement bonuses and campaigns for certain markets. • Assisting with deposits and withdrawals whilst keeping an eye out for fraudulent activity such as AML. • Helping players with KYC documentation whilst keeping within strict gambling laws in place. • Knowledgeable about Responsible Gambling. Show less



Markerstudy Broking

• United Kingdom
• Insurance
• 100 - 200 Employee

• Retention Account Manager

  • Jun 2016 - Jan 2018

  I was targeted on my individual retention per customer and the Income per policy. Customer service was at the heart of this role. My duties included the same as my role within new business but with the extra responsibilities of: • Managing in a timely manner the invite and premiums of the new premium.• Going above and beyond to retain our current clients.• Upselling add on products and services that would prove to be in the client’s interest.

• New Business Specialist

  • Mar 2015 - Jun 2016

  This role was a telephone based role, but I also needed to rely heavily on email correspondence. I worked within New business, Customer Services and Retention Management.As an insurance broker, i need to gather information from clients, assessing their insurance needs and risk profile. Then i would research insurance companies' policies and negotiate with underwriters to find the most suitable insurance for my clients at the best price.I would need to ensure that my clients understood the terms and the extent of the cover provided in line with industry regulations; foresee your clients' insurance needs, such as policy renewals or amendments. I arranged specialized types of insurance cover in complex cases; this involved preparing reports for insurance underwriters and surveyors and negotiating with insurers. Show less



St Maartens Immobilien

• St Maarten

• Property Manager

  • Jul 2012 - Aug 2013

  Ensuring that the properties were kept to the highest of standards at all times. Liaising via email or phone about any issues with current tenants and problem-solving issues in a quick and professional manner, either by myself or using external sources. Digitalizing tenant’s information monthly (Rent, Electricity and Water Bills) from paper form into a spreadsheet using Microsoft Excel to keep information organised and easily accessible. This position was spent abroad and involved mostly working under my own initiative. Show less