Experience

Doctorcall

• United Kingdom
• Medical Practices
• 1 - 100 Employee

• Partner Account Manager

  • Oct 2016 - Present

  London, England, United Kingdom

• Client Liaison Executive

  • Sep 2016 - Present

  Harley Street A key member of the development team, formulating strategic direction and devising business development initiatives consistent with overall strategy for sustaining growth within the private healthcare sector. Positioning Doctorcall as the preferred provider within key international and domestic markets, leveraging service partnerships and collaborating with our customers to provide solutions that meet their evolving business needs. Planning and executing marketing strategies for… Show more A key member of the development team, formulating strategic direction and devising business development initiatives consistent with overall strategy for sustaining growth within the private healthcare sector. Positioning Doctorcall as the preferred provider within key international and domestic markets, leveraging service partnerships and collaborating with our customers to provide solutions that meet their evolving business needs. Planning and executing marketing strategies for a wide range of private healthcare products and services, across multiple channels to a diverse range of corporate sectors and consumers. Building key client relationships, growing and retaining existing accounts by presenting new services and improved solutions. Expert communication and consultative selling skills to win new clients. Reporting on revenue and market performance. Delivering against these targets to ensure revenue expectations are met. Building effective business development teams, coaching consultative sales techniques, effective CRM and pipeline management. Collaborating with technical and operational staff, participating in internal and external client review meetings to ensure services continue to meet customer requirements. Managing new and existing client projects including complex tender processes and contract negotiations. Formulating and implementing successful inbound and outbound marketing strategies Agile business approach, utilising research, analytics and competitor intelligence. Service design and processes for continuous improvement, assessing and responding to market trends and disruption. Implementing effective SEO strategies and techniques to maintain high Google ranking. Artistic direction, creating high quality brand images across all forms of digital, email and print content. Writing engaging and informative content. Increasing brand awareness and sales. Maximising networking opportunities using conferences, trade shows and events.



XrayXpress

• Clinic Coordinator, XrayXpress Harley Street

  • Feb 2013 - Oct 2015

  Harley Street Organise and prioritise the running of the clinic, doctors/staff rotas, accounts and patients bookings. Actively promoting the clinic and finding new ways of improving the system. Chasing up late payments and liaise with all insurance companies. Writing policies for CQC approval.



Beeltah Homes MAU

• Managing Director, Beeltah Homes MAU

  • Nov 2008 - Dec 2010

  Mauritius Responsible for the company. Overseeing the sale, development and construction management of properties.



London Agents UK LTD

• Office Manager, London Agents UK LTD

  • Apr 2005 - Sep 2008

  North Finchley, England, United Kingdom Organise and prioritise the day to day running of the office. Collate & maintain weekly schedule. Ensure all enquiries are dealt with quickly and effectively. Maintain stock levels. Ensure plans, registers and information is sent to appropriate departments.



ROYAL FREE HOSPITAL SCHOOL OF MEDICINE

• Biotechnology Research
• 1 - 100 Employee

• Clerical Co-ordinator, Royal Free Hospital

  • Jan 2003 - Mar 2005

  South & West Hampstead, England, United Kingdom This post was a development of my skill use in managing the whole of the clerical staff in the division. The post involved going to service group meetings to enable a better service to be provided by the trust. These meetings were often organised and chaired by myself which needed good communication and most of all a good command of English.

• Radiology Admin Manager, Royal Free Hospital

  • Mar 2002 - Jan 2003

  South & West Hampstead, England, United Kingdom This was my most challenging job as the department hadn’t had a manager in post for over a year and the department was suffering due to lack of support. With good organisation and my problem solving skills it was a challenge that I overcame and brought the department back into full working order.

• Admissions Manager, Royal Free Hospital

  • Jan 2000 - Mar 2002

  South & West Hampstead, England, United Kingdom Managed the ward clerks, the ward clerk supervisor, the admissions staff and the bed manager. Developed a smooth running structure for all medical admissions with respect to the trusts and Government policies.

• Bed Manager, Royal Free Hospital

  • Sep 1998 - Jan 2000

  South & West Hampstead, England, United Kingdom Managed the ward clerks and the ward clerk supervisor. Recruited clerical staff for the medical division. Managed the admissions office and staff. The primary role is to allocate beds for emergency admissions and Elective admissions whilst keeping to the trusts and government policies. Constant communication and close relationship with the service manager, Ward managers were essential in order to assist in resolving bed allocation. Answer complaints from patients, Patients relatives and… Show more Managed the ward clerks and the ward clerk supervisor. Recruited clerical staff for the medical division. Managed the admissions office and staff. The primary role is to allocate beds for emergency admissions and Elective admissions whilst keeping to the trusts and government policies. Constant communication and close relationship with the service manager, Ward managers were essential in order to assist in resolving bed allocation. Answer complaints from patients, Patients relatives and staff making sure that the complaints are completely fulfilled.

• Ward Clerk Trainer/Supervisor, Royal Free Hospital

  • Jan 1995 - Sep 1998

  South & West Hampstead, England, United Kingdom Implemented the use of the Patient Administration System (PAS) to real time use. Thus increasing the hospitals revenue. Responsible for ward level data entry and data quality for the medical division. Entering information on the hospital computer system. Making sure that the data is accurate and all mandatory fields are met. Receive requests from other departments and making sure that orders and met and sent out. Training staff in all new administrative implementations. Keeping good… Show more Implemented the use of the Patient Administration System (PAS) to real time use. Thus increasing the hospitals revenue. Responsible for ward level data entry and data quality for the medical division. Entering information on the hospital computer system. Making sure that the data is accurate and all mandatory fields are met. Receive requests from other departments and making sure that orders and met and sent out. Training staff in all new administrative implementations. Keeping good communication with ward staff and other departments to enable correct information to be obtained and resolve any incorrect information of patient activity.