Experience

TDX Group

• Brazil
• IT Services and IT Consulting

• Junior Analyst

  • Aug 2021 - Present

  • Weekly reporting to clients, using pivot tables, graphs, statistics and PowerPoint presentations, to provide bespoke, high-level analysis• Progressed Excel knowledge further, which increased efficiency and quality of work across Operations• Management of inboxes, working ad-hoc queries to tight time constraints and SLAs as set by stakeholders• Developed strong SQL skills working a variety of queries across relational databases• Used a pragmatic approach to both prioritise and work the variety of queries received through different teams across the business• Required effective problem-solving skills, using a mix of technological knowledge, communication and understanding with necessary stakeholders to work through any barriers quickly and efficiently Show less

• Service Desk Analyst

  • May 2017 - Aug 2021

  - Ensuring that all incidents and requests are dealt within SLA- Working closely with Operations and CRM staff to ensure both internal and external facing incidents are resolved- Regular QA reporting to both my team-members and line-manager - Liaising with 3rd parties, both suppliers and clients- Security Cleared

• Status Management team Administrator

  • Oct 2014 - May 2017

  - Inputting accurate information into databases and bespoke systems- Maintaining both consumer and commercial data within our systems effectively addressing client queries and highlighting any discrepancies within this information- Prioritising varying workloads for both myself and my colleagues, working to set SLAsCommunicating externally with Insolvency Practitioners creditors and consumers alike