Experience

airportQM by Modalis

• Canada
• Airlines and Aviation
• 1 - 100 Employee

• Airside Operations & Safety Management Consultant - Changi Airport

  • Jan 2022 - Present

  Changi Airport, Singapore Overview: Responsible for the provision of consultancy services, design and delivery of airside operations training for the Airside Professional Safety Team (APST) transformation project at Changi Airport - Asia’s leading hub and the world’s most awarded airport. The transformation programme brings several functions together into a single team managing safety, capacity and efficiency holistically. Core Responsibilities: Delivery of expert classroom learning in Aerodrome… Show more Overview: Responsible for the provision of consultancy services, design and delivery of airside operations training for the Airside Professional Safety Team (APST) transformation project at Changi Airport - Asia’s leading hub and the world’s most awarded airport. The transformation programme brings several functions together into a single team managing safety, capacity and efficiency holistically. Core Responsibilities: Delivery of expert classroom learning in Aerodrome Design (ICAO Annex 14), Safety Management Systems (ICAO Annex 19), Runway Safety, Wildlife Hazard Management, Aerodrome Inspections, Airside Works, Aviation Meteorology and Adverse Weather, Surface Friction Testing and Global Reporting Format, Aerodrome Safeguarding and Obstacle Limitation Surfaces, Emergency Response and Crisis Management, Incident and occurrence Investigation and Ground Service Provider audits. Delivery of practical ‘on the job’ training delivery, coaching and oversight in Airside Driving, Runway Inspections, Wildlife control, Incident management and Operational recovery, Aircraft marshalling, Ramp/Apron Safety, Aircraft ‘Follow Me’ service and Vehicle leader escorts. Responsible for assessing competency across the full range of capabilities and providing accurate and detailed feedback which is constructive in nature and enables the learner to perform to the highest of professional standards. This is achieved through targeted learning outcomes, expert coaching and ongoing support carefully tailored to the individual. Provision of expert training and coaching on non-technical skills such as effective communication, sound teamwork and strong leadership ability for Airside Duty Managers, Airside Duty Officers and Trainees. This includes confident decision-making during time-critical scenarios, building trust through close working relationships and demonstrating care and empathy when interviewing those involved in incidents so that safety improvement remains the focus. Show less



Heathrow

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Aerodrome Safety Investigation Manager

  • Mar 2017 - Dec 2021

  Heathrow Airport Driving Heathrow’s aerodrome safety investigation and improvement activities as part of the Aerodrome Safety Assurance Team. Working jointly with colleagues from NATS as part of the strategic partnership between Heathrow Airport and NATS to embed the principles of a ‘just culture’ across the airside operation and encouraging open safety reporting. With responsibility for submitting Mandatory Occurrence Reports (MORs) to the CAA/EASA, ensuring that learning opportunities are captured and shared… Show more Driving Heathrow’s aerodrome safety investigation and improvement activities as part of the Aerodrome Safety Assurance Team. Working jointly with colleagues from NATS as part of the strategic partnership between Heathrow Airport and NATS to embed the principles of a ‘just culture’ across the airside operation and encouraging open safety reporting. With responsibility for submitting Mandatory Occurrence Reports (MORs) to the CAA/EASA, ensuring that learning opportunities are captured and shared through the safety investigation and reporting process following safety occurrences – the key objective being prevention of reoccurrence. Using information such as historic data, near miss reporting and incidents elsewhere to prevent safety occurrences through education, proactive safety improvement campaigns and the promotion of best practice.

• Filming Co-Ordinator

  • Oct 2015 - Mar 2017

  Heathrow Airport Co-ordinating commercial filming and photography at one of the world's busiest and most recognisable airports. Combining a dynamic and creative approach with the need to ensure the safety and smooth running of the operation at all times. Focusing predominantly on series 2 of ITV's 'Britain's Busiest Airport', while pro-actively supporting the media filming requirements of the wider corporate communications team in one of country's most high-profile corporate press offices.

• Airfield Operations Officer

  • Oct 2011 - Sep 2015

  Heathrow Airport Responsible for managing all aspects of airside safety in accordance with CAA licencing requirements and HAL performance standards. Provision of 24 hour coverage, in line with operational demand to maintain a safe, compliant and efficient operating environment for aircraft and personnel. • Inspection and patrol of the manoeuvring area, apron area and road network and reporting and monitoring of faults in order to maintain compliance with CAA licencing requirements and HAL’s inspection… Show more Responsible for managing all aspects of airside safety in accordance with CAA licencing requirements and HAL performance standards. Provision of 24 hour coverage, in line with operational demand to maintain a safe, compliant and efficient operating environment for aircraft and personnel. • Inspection and patrol of the manoeuvring area, apron area and road network and reporting and monitoring of faults in order to maintain compliance with CAA licencing requirements and HAL’s inspection regime. • Managing the closure or restriction of taxiways and runways as necessary and liaison with ATC. • Acting as 1st line of response for safety and compliance with regulations, safety instructions and bye-laws, ensuring that incident and accident event logging is completed and escalated. • Marshalling aircraft to parking positions and within the airfield • Minimising the bird risk to aircraft by detecting, identifying and dispersing birds with the use of specialist equipment and firearm and recording bird hazard management data including the reporting of bird strikes. • Supervising contractors and managing work area set-up and hand-backs in liaison with ATC. • Maintaining compliance with CAA licensing regulations through HAL’s inspection regime • Issuing notices and enforcements to airfield users (AONs, AINS, and others) • Providing a leader service to aircraft, emergency services, and contractors • Ensuring compliance of ramp operations through inspections, audits and patrols. • While in in low visibility procedures and other adverse weather conditions, carrying out specialist duties within the airfield and safeguarded areas to ensure operational safety is maintained. • Assisting with the training and mentoring of ASD personnel. • Carrying out snow and ice clearance, through use of specialised vehicles and supervision of snow clearance teams. • Managing accidents and incidents within the apron roads to ensure a safe and efficient flow of airside traffic.



Monarch Airlines

• United Kingdom
• Travel Arrangements
• 200 - 300 Employee

• Flight Operations & Crew Scheduling Officer

  • Jun 2011 - Oct 2011

  Luton Airport Working as part of a team on a shift basis to ensure continual flight operations from a crewing perspective of the airline's fleet, which included A320/A321, B757, A300 and A330 • Maintaining a ‘flight watch’ on the Monarch fleet ensuring a safe, efficient and punctual flying programme. • Maintenance of aircrew rosters between handover from pre-ops department to day of operation. • Ensuring compliance of aircrew with company FTL scheme, CAP 371 and union agreements. • Booking… Show more Working as part of a team on a shift basis to ensure continual flight operations from a crewing perspective of the airline's fleet, which included A320/A321, B757, A300 and A330 • Maintaining a ‘flight watch’ on the Monarch fleet ensuring a safe, efficient and punctual flying programme. • Maintenance of aircrew rosters between handover from pre-ops department to day of operation. • Ensuring compliance of aircrew with company FTL scheme, CAP 371 and union agreements. • Booking and cancelling of crew hotac, ground transport and flights on other airlines. Show less



Loughborough Students' Union

• United Kingdom
• Education Administration Programs
• 200 - 300 Employee

• Vice Chair & Pilot, Loughborough Students Flying Club

  • Sep 2008 - Jun 2011

  East Midlands Airport & Loughborough University