Joe Arce

Regional Service Technician at The 20 MSP - Your Managed IT Department
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Contact Information
us****@****om
(386) 825-5501
Location
Sand Springs, Oklahoma, United States, US

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Experience

  • The 20 MSP - Your Managed IT Department
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Regional Service Technician
      • Feb 2023 - Present
  • Integrated Business Technologies (IBT)
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Help Desk Technician
      • Dec 2022 - Feb 2023
  • Tulsa Community College
    • United States
    • Higher Education
    • 700 & Above Employee
    • IT Support Technician
      • May 2017 - Jan 2021

      • Responsible for investigating, resolving and closing user reported PC problems and applications issues • Responsible for performing operating system software updates, upgrades, and patches • Active Directory • Group Policy • Troubleshooting • Critical Thinking • Automation • Responsible for investigating, resolving and closing user reported PC problems and applications issues • Responsible for performing operating system software updates, upgrades, and patches • Active Directory • Group Policy • Troubleshooting • Critical Thinking • Automation

  • Eaglesun
    • United States
    • Graphic Design
    • Technical Support/Trainer
      • Jun 2009 - Oct 2013

      • On-site customer training via classroom setting • Bug Testing • Technical problem solving and support • Customer service and consultation • On-site installation of software and hardware • Strong organization and time management skills • Hardware/Software/Network Troubleshooting • Group Policy Strategies • On-site customer training via classroom setting • Bug Testing • Technical problem solving and support • Customer service and consultation • On-site installation of software and hardware • Strong organization and time management skills • Hardware/Software/Network Troubleshooting • Group Policy Strategies

Education

  • Oklahoma State University
    Management Information Systems, Computer and Information Sciences and Support Services
  • Tulsa Community College
    Associate of Science - AS, Computer and Information Sciences and Support Services
    2019 - 2021

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