Joe Andaya
Technical Projects Officer at Internet Watch Foundation (IWF)- Claim this Profile
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English Native or bilingual proficiency
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Filipino Native or bilingual proficiency
Topline Score
Bio
Credentials
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PRINCE2 Agile® Foundation
AXELOS Global Best PracticeMar, 2021- Nov, 2024 -
PRINCE2 Agile® Practitioner
AXELOS Global Best PracticeMar, 2021- Nov, 2024
Experience
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Internet Watch Foundation (IWF)
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United Kingdom
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Non-profit Organizations
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1 - 100 Employee
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Technical Projects Officer
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Feb 2019 - Present
Assists the Chief Technical Officer in the delivery of the IWF technical programme nationally and internationally. Manages the delivery of technical projects as agreed by the CTO. Tracks, evaluates, develops and influence emerging and existing technologies, tools, protocols and standards and communicates findings and implications both internally and externally. Identifies and researches potential for new IWF services derived from new technologies and requirements gathering from key stakeholders. Provides proactive problem-solving skills whilst working as part of the technical team. Show less
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Internet Content Analyst
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May 2015 - Feb 2019
Analysed images and videos of child sexual abuse for removal from the internet. Processed thousands of reports from the public, IT professionals and other sources through the IWF's Report Management System. Proactively searched images and videos of child sexual abuse. Located internet content e.g. websites, online groups or Usenet news articles. Analysed the content and assessed whether it is potentially criminal under UK law, particularly images of child sexual abuse or non-photographic image content hosted in the UK. When appropriate sent take-down notices to the UK's Child Exploitation and Online Protection Centre. Disseminated notices to UK local law enforcement units, UK Internet Service Providers (ISPs) and International hotlines as relevant.Accurately traced the content's geographical origins or the next logical point of investigation and reported to International hotlines. Monitored and followed-up reports and to ensure that the content is taken down in a timely manner.Actively participated in meetings and positively promoted the IWF externally. Collated necessary evidence if assessed as potentially criminal under UK law.Liaised with UK ISPs, IWF Members, specialist police units, International hotlines, etc. as necessary.Ensured all IWF policies are adhered to and notified relevant manager of any breaches occured.Provided feedback to members of the public reporting potentially criminal content.Proactively monitored Usenet newsgroups/web for potentially criminal content as directed.Dealt with reports regarding the Internet, which fall outside IWF's core remit.Proactively monitored content and followed up after notification has been sent to ensure access has been removed. Show less
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IT Coordinator
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Apr 2016 - Jul 2017
Responsible for the IWF’s ISO 27001 programme to ensure annual accreditation audit is passed, kept policies up-to-date, accurate and adhered to by all personnel. Performed internal audits and presented audit findings to Senior Management Team and presented solutions on improvement of the organisation’s ISMS.Provided Information Assurance Awareness training to personnel and recommended best practices to safeguard and ensure the organisation’s information security.Managed the IWF's IT function on a day-to- day operational basis. Responsible for all aspects of the IT internal networks. Managed IT support provider’s contract, overseeing troubleshooting, systems backups, system upgrades, archiving business continuity and disaster recovery.Kept accurate documentation of all IT and ISMS processes including all hardware and software assets ensuring all software is fully licensed.Produced reports on IWF network stability and recommendations for improvements to theDeputy Chief Executive.Coordinated and developed upgrades to the company’s telephone system (both fixed andmobile). Manages building access and intrusion detection systems.Ensured all IWF software is fully up to date via IWF 3rd party support providers.Account managed all external IT suppliers/outsourced contracts. Managed all relevant external contractors/suppliers to ensure maintenance of systems is implemented with minimal disruption for users and escalated issues to next level (external) support while owning tasks through to completion.Point-of- contact within the IWF for all day-to- day IT troubleshooting.Performed regular security monitoring and audits to identify any possible intrusions andprovide risk analysis and threat mitigation.Created, changed, and deleted user accounts per request.Initiated and implemented improvements in all areas of IT responsibility on time and withinagreed budget.Advised on and source new technology that will assist in the IWF meeting strategic goals. Show less
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Vix Technology
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Australia
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IT Services and IT Consulting
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300 - 400 Employee
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Applications Support Engineer
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Feb 2014 - May 2015
Delivered quality customer support for real-time passenger information system and fleet management software. Managed 42 transportation systems all over the country. Performed database updates and out-of-hours on-call support. Handled incidents through to resolution. Identified problems for software bug fixes. First point of contact for Priority 1 incidents. Delivered quality customer support for real-time passenger information system and fleet management software. Managed 42 transportation systems all over the country. Performed database updates and out-of-hours on-call support. Handled incidents through to resolution. Identified problems for software bug fixes. First point of contact for Priority 1 incidents.
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Up & Running UK
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United Kingdom
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Retail
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1 - 100 Employee
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Sales Associate
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Jun 2012 - Feb 2014
Provided expert advice on running shoes and apparel. Conducted gait analysis to choose the appropriate type of running shoe customers. Assisted store management in maintaining inventory. Carried out cash handling duties and lead a regular social run attended by customers and the general public. Provided expert advice on running shoes and apparel. Conducted gait analysis to choose the appropriate type of running shoe customers. Assisted store management in maintaining inventory. Carried out cash handling duties and lead a regular social run attended by customers and the general public.
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Starbucks
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United States
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Retail
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700 & Above Employee
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Shift Supervisor
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Apr 2010 - Jun 2012
Directed staff to various workstations to meet customer needs, planned deployment and conducted shift assessments. Managed store operations; organised opening and closing duties. Performed daily cash preparation for deposit, daily sales reports and inventory management. Provided training, coaching and meaningful feedback to staff to improve performance. Directed staff to various workstations to meet customer needs, planned deployment and conducted shift assessments. Managed store operations; organised opening and closing duties. Performed daily cash preparation for deposit, daily sales reports and inventory management. Provided training, coaching and meaningful feedback to staff to improve performance.
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United States Air Force
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United States
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Defense and Space Manufacturing
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700 & Above Employee
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Equipment Control Officer
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Mar 2008 - Jul 2009
Evaluated system assets and usage to plan for acquisition, maintenance, and disposal of resources. Analyzed software requirements; determined software approval and authorization. Installed software and tracked software licenses. Provided training to organization equipment custodians and coordinated all actions to ensure proper accounting.
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Information Assurance Manager
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Feb 2006 - Mar 2008
Responsible for providing base-wide procedures, guidance and training on Computer Security (COMPUSEC) and Emission Security (EMSEC). Managed base-wide Information System Security and Information Assurance Awareness Program.
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Messaging Supervisor
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Feb 2005 - Feb 2006
Administered classified and unclassified network core services including network monitor, e-mail, and storage area network within the Network Control Center (NCC). Implemented guidance to ensure all system patches and security updates are installed. Scheduled, verified, and restored data files and server configurations; ensured integrity and availability. Coordinated with Network Management and Information Protection sections to resolve network outages and classified message security incidents. Show less
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Network Administration Technician
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Mar 2003 - Feb 2005
Operated and maintained e-mail, internet, storage area network and client communications equipment. Supervised the monitoring of circuits, reported outages, identified systems problems, ensured equipment and software are maintained to precise requirements. Monitored Blackberry, Remedy, Active Directory, and Virtual Private Network servers. Provided e-mail support for over 10,000 customers. Supervised, trained, and instructed personnel on Network Control Center operations.
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Weather Observer
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Sep 1998 - Mar 2003
Observed, recorded and disseminated weather data and information. Used fixed and deployable meteorological sensors to measure and evaluate atmospheric and space weather conditions. Used satellite and radar imagery, computer generated graphics, and weather communication equipment and instruments to analyze atmospheric and space data and information. Issued warnings and advisories to alert users to mission critical weather. Tailored and communicated weather information to meet operational requirements. Show less
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Education
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Anglia Ruskin University
Bachelor of Science (BSc), Information Security and Forensic Computing -
Community College of the
Associate's degree, Information Systems Technology
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