Experience

Frederick News-Post

• United States
• Newspaper Publishing
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2021 - Present



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Jan 2019 - Dec 2020

  Customer service mortgage servicing Customer service mortgage servicing



Optum

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Coordinator of benefits

  • Apr 2018 - Dec 2018

  Optum Comprehensive Coordination of Benefits focuses on cost avoidance while working to eliminate the pay-and-chase approach to improper claims payments. Proactively identify members with other coverage long before payment is considered, ensuring our clients save time and money. Optum Comprehensive Coordination of Benefits focuses on cost avoidance while working to eliminate the pay-and-chase approach to improper claims payments. Proactively identify members with other coverage long before payment is considered, ensuring our clients save time and money.



Hughes

• United States
• Telecommunications
• 700 & Above Employee

• Technical Specialist

  • Aug 2013 - Aug 2017

  • Collaborate with Sales agents, Provisioning agents and customers to determine the best Internet transport options.• Manage cable site survey results to provide to customer scope of work and price for customers.• Update ordering information into proprietary databases. • Ability to identify, track, and manage resolution risks, as well as customer issues for each order.• Work with all levels of management to meet critical deadlines. • Ability to assess data, make decisions and execute on those decisions to benefit Hughes.• Succeed to manage multiple franchisee customers.



Hughes

• United States
• Telecommunications
• 700 & Above Employee

• Senior Customer Service Rep.

  • Jan 2011 - 2013

• Customer Service Representative

  • Aug 2005 - Jan 2011



Toys"R"Us

• United States
• Retail
• 700 & Above Employee

• Warehouse Worker

  • Jul 1998 - Jul 2005

  Worked in Receiving taking product in from trucks and rail cars to be shipped out or put into storage. Worked in Storage tracking and putting inventory into warehouse to later be picked. Worked in Shipping picking product and loading product onto trucks. Worked in Receiving taking product in from trucks and rail cars to be shipped out or put into storage. Worked in Storage tracking and putting inventory into warehouse to later be picked. Worked in Shipping picking product and loading product onto trucks.



Walmart

• United States
• Retail
• 700 & Above Employee

• Photo Technician

  • Mar 2002 - Aug 2003

  Intake and processing of customer film and prints. Handled sales/transactions. Assisted customers with purchases of cameras, film and other camera/film equipment. Worked in maintenance of film processing machine. Intake and processing of customer film and prints. Handled sales/transactions. Assisted customers with purchases of cameras, film and other camera/film equipment. Worked in maintenance of film processing machine.