Sr Academic Server Administrator

• Oct 2022 - Present

Systems Engineer I

• Jan 2022 - Jul 2022

Oversaw supporting legacy Reading Plus systems, processes and resources Provided remote support to users across the US as part of the Help-Desk team Delivered desktop support to users on Macbooks and PC notebooks Provided support for hardware and company issued software Handled account creation and deletion for remote contractors Oversaw supporting legacy Reading Plus systems, processes and resources Provided remote support to users across the US as part of the Help-Desk team Delivered desktop support to users on Macbooks and PC notebooks Provided support for hardware and company issued software Handled account creation and deletion for remote contractors

Junior Systems Administrator

• Mar 2020 - Jan 2022

Upgrade 2008R2 Windows Servers to Windows Server 2016, Oversaw the monthly patching of windows servers and virtualized workstations Designed and rewrote company and personal equipment policy Piloted Enterprise MDM solutions Fleetsmith and Jamf Setup Jamf testing environment, worked to replicate our manual setup process into Jamf's automation Worked on a variety of support tickets with end users while completely remote Selected replacement vmware server host hardware to be… Show more Upgrade 2008R2 Windows Servers to Windows Server 2016, Oversaw the monthly patching of windows servers and virtualized workstations Designed and rewrote company and personal equipment policy Piloted Enterprise MDM solutions Fleetsmith and Jamf Setup Jamf testing environment, worked to replicate our manual setup process into Jamf's automation Worked on a variety of support tickets with end users while completely remote Selected replacement vmware server host hardware to be purchased following server room flooding Worked to dry and mitigate damage to waterlogged equipment Installed new servers and other equipment into rack and preformed cable management Oversaw KnowBe4 phishing training Created an internal port scan report ahead of our biyearly vulnerability assessment Built and operated vulnerability scanning virtual machine with open source software Pitched adopting open source or free logging solution for internal servers Worked on account creation and deletion Show less Upgrade 2008R2 Windows Servers to Windows Server 2016, Oversaw the monthly patching of windows servers and virtualized workstations Designed and rewrote company and personal equipment policy Piloted Enterprise MDM solutions Fleetsmith and Jamf Setup Jamf testing environment, worked to replicate our manual setup process into Jamf's automation Worked on a variety of support tickets with end users while completely remote Selected replacement vmware server host hardware to be… Show more Upgrade 2008R2 Windows Servers to Windows Server 2016, Oversaw the monthly patching of windows servers and virtualized workstations Designed and rewrote company and personal equipment policy Piloted Enterprise MDM solutions Fleetsmith and Jamf Setup Jamf testing environment, worked to replicate our manual setup process into Jamf's automation Worked on a variety of support tickets with end users while completely remote Selected replacement vmware server host hardware to be purchased following server room flooding Worked to dry and mitigate damage to waterlogged equipment Installed new servers and other equipment into rack and preformed cable management Oversaw KnowBe4 phishing training Created an internal port scan report ahead of our biyearly vulnerability assessment Built and operated vulnerability scanning virtual machine with open source software Pitched adopting open source or free logging solution for internal servers Worked on account creation and deletion Show less

IT Support/Windows Administrator

• Oct 2019 - Mar 2020

• Administered Windows AD Servers and other network services • Supported Windows Servers running the company’s Inventory management system • Installed, upgraded and configured equipment in the company’s server room • Designed new systems (IT ticket system using Microsoft MOF, MDT Image for company laptops, Printing system using Windows print server) • Provided one-on-one IT support for employees • Developed documentation for end-users and IT procedures

Cisco Technician

• Jan 2019 - Mar 2020

Inspect and assess a variety of Cisco and other manufacturers’ network and voice hardware Wiped storage, upgraded firmware and software, and captured diagnostics Worked within the company’s ticket and inventory systems relating to hardware CCENT certification (2019)

Lab Help Desk

• Aug 2017 - Dec 2017

Part of the team responsible for maintaining the lab computers and their software Provided solutions to student user issues Assisted in maintaining the VMware virtual server infrastructure Part of the team responsible for maintaining the lab computers and their software Provided solutions to student user issues Assisted in maintaining the VMware virtual server infrastructure

Research Assistant: Bluetooth Security Project

• Jan 2017 - May 2017

Investigate Bluetooth security vulnerabilities Utilized Blue Hydra to scan the network for Bluetooth devices Investigate Bluetooth security vulnerabilities Utilized Blue Hydra to scan the network for Bluetooth devices

Cashier

• Apr 2014 - Aug 2015

Engaged customers in conversation and provided any assistance needed Engaged customers in conversation and provided any assistance needed

Student Intern

• Jun 2013 - Aug 2014

Repaired student and faculty Apple laptops Discussed computer and network security with the Dept. Director. Worked with the networking team to learn about virtualization and setup a VMware lab environment to learn on Repaired student and faculty Apple laptops Discussed computer and network security with the Dept. Director. Worked with the networking team to learn about virtualization and setup a VMware lab environment to learn on