Experience

Signature Home Buyers

• United States
• Real Estate
• 1 - 100 Employee

• Marketing Director

  • Feb 2021 - Present

  -Oversee end-to-end workflow for Marketing, Sales, and Customer Service functions to drive revenue growth and optimal customer experience. Established scalable systems and automated processes to improve team efficiency by 35%. -Create detailed revenue reports, conduct forecast modeling and analysis, and develop data visualizations to provide actionable insights to the executive team. Deliver recommendations that helped increase conversion rates by over 40%. -As a member of the senior… Show more -Oversee end-to-end workflow for Marketing, Sales, and Customer Service functions to drive revenue growth and optimal customer experience. Established scalable systems and automated processes to improve team efficiency by 35%. -Create detailed revenue reports, conduct forecast modeling and analysis, and develop data visualizations to provide actionable insights to the executive team. Deliver recommendations that helped increase conversion rates by over 40%. -As a member of the senior leadership team, collaborate closely with the CEO and department heads on pricing strategy, expansion revenue planning, churn reduction initiatives, and sales productivity goals to boost company revenue 20% year-over-year. Show less



Black Watch Soccer Club

• United States
• Higher Education

• Director of Operations and Communication

  • Sep 2020 - Sep 2021

  Albany, New York Metropolitan Area - Responsible for all internal and external communication between club and members - Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content - Worked closely with Major League Soccer to adhere to all MLS Next guidelines - Built and maintained calendar for scheduled events such as games and practices - Developed supplementary programming for financially impacted families and families, not in the club - Expanded player pool to… Show more - Responsible for all internal and external communication between club and members - Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content - Worked closely with Major League Soccer to adhere to all MLS Next guidelines - Built and maintained calendar for scheduled events such as games and practices - Developed supplementary programming for financially impacted families and families, not in the club - Expanded player pool to increase revenue Show less



Groupiehead

• United States
• Advertising Services
• 1 - 100 Employee

• Marketing

  • Jun 2018 - Feb 2021

• Social Media Manager

  • Jun 2018 - Feb 2021

  - Helping small businesses increase profits through marketing and content creation for B2B and B2C sales. - Built, implemented and updated effective SEO strategies - Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments - Spearheaded production of page content such as visuals and text copy to meet project specifications - Developed web pages for clients in various fields - Utilized exceptional writing, editing and proofreading… Show more - Helping small businesses increase profits through marketing and content creation for B2B and B2C sales. - Built, implemented and updated effective SEO strategies - Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments - Spearheaded production of page content such as visuals and text copy to meet project specifications - Developed web pages for clients in various fields - Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content - Edited and proofed documents for proper grammar, spelling, capitalization and verbiage



Simply The Best PR

• Social Media Coordinator

  • Aug 2016 - Apr 2018

  Miami/Fort Lauderdale Area - Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends - Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research - Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions - Developed… Show more - Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends - Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research - Drafted press releases detailing relevant newsworthy information and supporting brand image, and worked with news media to spread positions - Developed innovative marketing and PR strategies for up to 10 concurrent clients Show less



You First

• Spain
• Entertainment
• 100 - 200 Employee

• Basketball Intern

  • May 2017 - Jul 2017

  Madrid, Madrid, Spain - Assisted professional basketball agents - Scouted prospects - Compiled highlight videos for 12 prospects - Created CV's for 3 coaches - Coordinated agents for international youth tournaments



CAP COM Federal Credit Union

• United States
• Financial Services
• 100 - 200 Employee

• Member Relationship Officer

  • May 2011 - Jun 2016

  Albany, New York Area - Worked daily with members, adhering to impeccable customer service standards - Used consultative sales approach to understand customer needs and recommend relevant offerings - Cross-trained and provided back up for customer service managers - Effectively communicated with members about account changes, new products or services and potential upgrades - Identified sales opportunities and referred customers to branch partners in financial services Up-sold loans in excess of… Show more - Worked daily with members, adhering to impeccable customer service standards - Used consultative sales approach to understand customer needs and recommend relevant offerings - Cross-trained and provided back up for customer service managers - Effectively communicated with members about account changes, new products or services and potential upgrades - Identified sales opportunities and referred customers to branch partners in financial services Up-sold loans in excess of $1,000,000.00 - SEO Programming - Very Good Customer Relations Show less