Experience

Self Employed Consulting, Training and Coaching

• Professional Training and Coaching
• 100 - 200 Employee

• Partner

  • Nov 2018 - Present



Fundación Génesis Empresarial

• Guatemala
• Financial Services
• 200 - 300 Employee

• Manager

  • Apr 2016 - Jan 2017

  Created Solidarity Association, a legal alternative to an Employee Union. Managed employee well being, engagement, and promoted savings and retirement plans, as well as other benefits. Lead project to establish medical clinics and pharmacies for the most needed population in Guatemala. Consultant to the creation of an in-house call center. Created Solidarity Association, a legal alternative to an Employee Union. Managed employee well being, engagement, and promoted savings and retirement plans, as well as other benefits. Lead project to establish medical clinics and pharmacies for the most needed population in Guatemala. Consultant to the creation of an in-house call center.



Direccion de Aeronautica Civil (Guatemala Civil Aviation Board)

• Guatemala City

• Deputy Director

  • Sep 2015 - Mar 2016

  Responsible for all the administrative departments; Legal, Human Resources, IT, Purchasing, Pricing and Finance, and for the Operations of La Aurora International Airport in Guatemala City and International Airport Mundo Maya in Petén province. Saved Q.38mm (US$5.2mm) to the State by: Reviewing all contracts and agreements that did not conform to the interests, standards and requirements of the DGAC and the State. Reviewing and re-negotiating all quotations for goods and services. Overhauled equipment of the Emergency and Fire Department and delivered professional training to all 30 Firemen, a historic first for DGAC. Show less



Allied Global

• Guatemala
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• V.P. of Operations (English Accounts)

  • Apr 2013 - Aug 2015

  Energized and re-focused a workforce of 1,500 Customer Service professionals for Allied Global BPO's English-speaking accounts in Guatemala and Honduras for a major telecom client. Recognized by Client with yearly "QA Cup Award", outperforming nine other BPO providers worldwide, 6 months into the position. Won quarterly "Best Partner Award" by exceeding client's QA standards. Improved QA performance rating of balanced scorecard, propelling organization from bottom 3 to number 1 position, as compared to the other BPO providers. Maximized Management team's collaboration and sharing of best practices via Coaching and Team Building, resulting in better alignment, higher morale and improved performance. Show less



COMCORP S.A.

• Costa Rica

• Chief Operating Officer - Central America Region

  • Oct 2011 - Dec 2012

  Lead a workforce of 60 employees to manage corporate clients and 37 retail stores for major telecommunications re-seller in Guatemala, Honduras and El Salvador. Fully accountable for P&L. Launched 11 new stores in Costa Rica. Sold 40k mobile operator chips, representing US$160k in gross sales, in a 3- month period in Costa Rica with freelance sales agents. Lead a workforce of 60 employees to manage corporate clients and 37 retail stores for major telecommunications re-seller in Guatemala, Honduras and El Salvador. Fully accountable for P&L. Launched 11 new stores in Costa Rica. Sold 40k mobile operator chips, representing US$160k in gross sales, in a 3- month period in Costa Rica with freelance sales agents.



Entremusika S.A.

• Owner

  • Feb 2004 - Sep 2011

  Delighted customers by providing musical entertainment via rental, sales and maintenance of digital jukeboxes in all of Costa Rica. Deployed 50 jukeboxes in various restaurants, bars and entertainment venues in the greater metropolitan area of San Jose. Achieved up to US$90k in yearly gross revenue sales. Delighted customers by providing musical entertainment via rental, sales and maintenance of digital jukeboxes in all of Costa Rica. Deployed 50 jukeboxes in various restaurants, bars and entertainment venues in the greater metropolitan area of San Jose. Achieved up to US$90k in yearly gross revenue sales.



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Vicepresident Central America Region & General Manager

  • Oct 1992 - Jun 2002

  Improved service and boosted sales in 586 people organization covering 7 countries in the Central America region. Responsible for area's P&L and strategic planning. Increased revenue by 567% between 1992-2001 and market share to 64% Increased operating profit (EBITDA) to 34% of revenues, making it one of the most profitable areas in the Latin American Region. Achieved the highest Market Share and best DOS (Days Outstanding Sales) performance in the region. Attained ISO 9002 Certification for all the Countries in the Region. Show less



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Managing Director

  • Jan 1989 - Nov 1991

  Responsible for all Operations, P&L and Strategic Planning for Austria, while in parallel setup Romania and Bulgaria country operations from ground up.Increased sales in Austria by 40% during same period.Reduced costs in Austria by 27% thus increasing operating profit.

• General Manager

  • Apr 1982 - Jan 1989

  Pioneered company in Guatemala by opening operations, hiring new staff,establishing premises, setting up car fleet operations and government relationships.Achieved break-even point on investment four months after operation started,reaching 62% of the Express market in 3 years.Attained revenue growth averaging a 23% year on year.