Experience

TFG Financial

• Canada
• Financial Services
• 1 - 100 Employee

• Account Manager (REMOTE)

  • Nov 2021 - Present

  Heavy equipment finance Account Manager, handling USA and Canadian asset based and lease lending. Heavy equipment finance Account Manager, handling USA and Canadian asset based and lease lending.



Mills Motors Buick GMC Limited

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Assistant Service Manager/Customer Experience Supervisor

  • Feb 2016 - Sep 2021

  FAMILY RELOCATED TO NEW BRUNSWICK• Responsible for resolution of customer concerns in a fast paced ever changing service department.• Direct contact with clients relating to Google and Dealer Rater reviews, result was a 4.9% Google review rating. • Managing customer satisfaction index adhering to General Motors standards, maintaining a 90% annual average. • Efficient in Reynolds, Era Ignite, Word, Excel, Conferencing Programs.• Interview, hire, develop and manage schedules for 6 service advisors, 3 cashiers, 2 business development center, 6 valet and 17 technicians.• Review of time cards for payroll, monitoring and arranging overtime if required. • Posting of internal and PDI work orders daily for service and sales department, to ensure proper division of income within departments.• Installed programs, equipment and trained staff to overseer more then 700 sets of tires.• Negotiate and coordinate fleet service contracts for Durham Regional Police to increase sales. • Support and develop staff in all positions. Tower operator, cashier, service advisor and business development center.• Part of team that negioated union contract for the service department.• Health and Safety committee member.



Owasco RV

• Canada
• Retail
• 1 - 100 Employee

• Brand Specialist/Sales

  • Jul 2012 - Feb 2016

  Jayco, Roadtrek, Winnebago, Pleasure WayCustomer satisfaction.Customer credit qualification.Work hand in hand with service, parts and detail to ensure a smooth delivery.Sale of value added products. Jayco, Roadtrek, Winnebago, Pleasure WayCustomer satisfaction.Customer credit qualification.Work hand in hand with service, parts and detail to ensure a smooth delivery.Sale of value added products.



HSBC Finance

• Assistant Branch Sales Manager

  • Mar 2003 - Apr 2012

  Sales - First, Second and Third MortgagesPersonal LoansOutbound SolicitationFNF and FCT documentationOrdering and reviewing appraisalsCollections 7-60+ days overdue Sales - First, Second and Third MortgagesPersonal LoansOutbound SolicitationFNF and FCT documentationOrdering and reviewing appraisalsCollections 7-60+ days overdue



Subway Sandwiches

• United States
• Entertainment Providers
• 1 - 100 Employee

• Assistant Manager

  • Mar 1995 - Mar 2003

  Customer ServiceStockInventoryBank DepositsScheduleHiring Customer ServiceStockInventoryBank DepositsScheduleHiring